Any ideas....

I've got a CS 5.5", that I've used with Go4 with other Mavics and no issues.

I now am trying to use the Pilot App with a M2 Enterprise zoom, and its laggy, like starts out looking like dropped frames, then just gets worse, and sometimes will just freeze up. Its not usable at all in its current state. I've noticed it doing this even not in flight, while I was connected and adding some recordings for the speaker.

I've tried factory re-set, and re-install, with no change.

Running the Pilot app on an Ipad, and connecting with my M2E, works fine.

Pilot App V1.2.0

Crystal Sky:
System Version 02.06.06.00
android 5.1.1  

  

You are not alone; i made exactly the same observations as you do.
Pilot app on CS with a M2E series aircraft  is useless.
DIJI is also unable to supply a working Pilot app on the Smart Controller.

Ideas? None.

Same problem here with the M2E and M2ED and my CS 7.85".  Worked perfect since I have received them but lately its laggy, drops out, freezes, etc.  What's going on?

Hi _Milo_, we're sorry for the inconvenience. May I know what's the current aircraft and controller version? It will be better to offer a short video for better assistance, thank you!  

Keule Posted at 3-10 00:15
You are not alone; i made exactly the same observations as you do.
Pilot app on CS with a M2E series aircraft  is useless.
DIJI is also unable to supply a working Pilot app on the Smart Controller.

Hi Keule, sorry for the inconvenience caused. Could you refer to 4# and offer us more details? I'll collect and forward to our engineers to check the exact status.

Boggus Posted at 3-10 04:56
Same problem here with the M2E and M2ED and my CS 7.85".  Worked perfect since I have received them but lately its laggy, drops out, freezes, etc.  What's going on?

Hi Boggus, thanks for heading up. Could you provide us with the version of App, CrystalSky, aircraft and controller? We'll collect and forward to our engineers to locate the reason, thanks!

DJI Susan Posted at 3-11 03:28
Hi Keule, sorry for the inconvenience caused. Could you refer to 4# and offer us more details? I'll collect and forward to our engineers to check the exact status.

DJI Susan,
thanks for your reply.

Equipment:
Mavic 2 Enterprise Dual - Firmware: 01.00.0000
Remote Controller: Firmware: 01.00.0300
CrystalSky 5.5" (and 7.8") Firmware 02.06.06.00
Pilot app 1.2.0

Symptoms: Screen unresponsive, very laggy. Sometimes Pilot app crashes and restarts itself.
What i did so far: Reset to factory default. (same results)
Prior flight - reboot the Crystalsky (helps sometimes, but not most of the time)

At it's current state, CrystalSky and Pilot app and Mavic2EnterpriseDual is not usable.

Note: Pilot App and Crystalsky are working when using it with a M200.

DJI Susan Posted at 3-11 03:21
Hi _Milo_, we're sorry for the inconvenience. May I know what's the current aircraft and controller version? It will be better to offer a short video for better assistance, thank you!

Aircraft 01.00.0000
Remote 01.00.0300

I can try to shoot a video, but problems are as described in my original post. I'll update this thread with a video.

Thanks

Keule Posted at 3-11 04:17
DJI Susan,
thanks for your reply.

Received with thanks! I've forwarded to our engineers to check and will keep you updated on the latest progress.

_Milo_ Posted at 3-11 04:48
Aircraft 01.00.0000
Remote 01.00.0300

Thank you so much! Look forward to your update.

I had the same problem right after, I'd update the DJI Pilot app from the ver. 1.1.0 to 1.2.0.
I contacted DJI and asked if I could do a downgrade back to ver. 1.1.0 and they sent me a link to do it.
Now I'm back in business using the CS again.

M2E, Firmware: v01.00.00.00
RC, Firmware: v 01.00.03.00
CS 5.5", Firmware: v02.06.06.00

DJI Susan Posted at 3-11 03:21
Hi _Milo_, we're sorry for the inconvenience. May I know what's the current aircraft and controller version? It will be better to offer a short video for better assistance, thank you!

Susan... If you read Milos original post very carefully, you will find the versions listed.

mAIRs Posted at 3-20 16:59
Susan... If you read Milos original post very carefully, you will find the versions listed.

Hi mAIRs, thanks for your kind reminder. Personally, I think the specific version number is better than the general statement. The issue discussed in this post has been forwarded to our engineers and we'll keep following up. Appreciate your support and attention.

dannyrootz Posted at 3-20 13:58
I had the same problem right after, I'd update the DJI Pilot app from the ver. 1.1.0 to 1.2.0.
I contacted DJI and asked if I could do a downgrade back to ver. 1.1.0 and they sent me a link to do it.
Now I'm back in business using the CS again.

Yes, DJI enterprise also recommended the same to me,

I was on a trip, but just installed and initial test flight looks good on 1.1.0

Good luck

Having exact same issues,sent back to DJI fi