gdlejon
New
Luxembourg
Offline
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Hello,
I turn to you, people, as you are my last chance to try and understand a problem with my new Phantom IV advanced.
Two months ago, I purchased a phantom IV at a DJI retailer's in France. I had first to send back the battery which was out of order, although brand new. One month later, I received a new one under the terms of the warranty. But when I made the first trials of the drone, I realized that the images recorded on the sd card were not at all of the quality you would expect : all freezes and glitches. I tried different settings and even changed the sd card without any improvements. I made all the required updates but it didn't work. The live video link, though, was of the expected quality and so was what was recorded on the cache in my i pad. So, I contacted the retailer's assistance that told me to send back the drone. They informed me that the encoding device was out of order and sent it back to DJI. After a month of what seemed an ordeal to me (I was asked to pay more than 226 euros to fix a brand new drone under warranty, which I refused, of course!), I was told that my drone had come back from DJI and was being tested. The video card had been replaced... but the problem remained. They finally sent me a new drone. I received it yesterday and you bet that the first thing I did, was to test the video recording on the sd card. Guess what? I have EXACTLY the same problem. I am appalled and I am beginning to think that buying a Phantom IV was a very bad idea... Talking of ideas, if anyone could enlight me here, I would greatly appreciate it.
Thank you.
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