ice_man
lvl.2
Hong Kong
Offline
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DJI Mindy Posted at 3-11 02:36
Hi ice_man, we are sincerely sorry for the unpleasant experience with our after-sales service, we managed to get your case number via your Forum account and your concern has been escalated to the DJI Customer Care Team for attention, the team will follow up and contact you soon, please wait patiently, thank you.
First of all, thank you for your reply.
I never have such experience before, when I buy the brand new product in any store or any company, If I find that there is a problem on the product, I can't go back to the store deal with them about the problem immediately. In fact, I need to make an appointment first for the inspection by their engineers, if the problems of the product that meet their own standards, then they will replace the product for the customer. On the other hand, the online customer service representative just said that I am very sorry about that , please continue to wait for further information. I really can't imagine a leading aerial camera company will have such after sales service, it is totally unacceptable!
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