Different FAULTY Mavic 2 returned from repair centre
2060 11 2019-3-12
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Roamingskies
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Flight distance : 646667 ft
Australia
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I'm quite annoyed by this. I recently sent my Mavic 2 Pro to be repaired because one of the front indicator LED lights stopped working (never crashed just stopped turning on). I was told that the repair would be free as it was still covered by warranty, however when I finally got my drone back I realised they had sent a completely different one back (different serial number). I contacted DJI about this and was told that was normal, and from what I could tell it was brand new.

However, starting up my replacement Mavic it makes the sounds you can hear in the video! Has anyone seen this before? I don't know why my other drone, which was fine apart from the light, wasn't just repaired and returned. Now I have another faulty drone!

Anyone have any ideas on what would cause this noise? The drones firmware is fully updated. I'm really not happy with the QC DJI seems to run on their products. Following my repair case it said they checked the drone was fucntioning correctly, I guess not?

https://youtu.be/VFAH4OFlLdM
2019-3-12
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akozc
lvl.4
Flight distance : 2019951 ft
Macao
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och that  sound not normal i suggest return it as well  
2019-3-12
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DJI Susan
Administrator
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Hi there, we sincerely apologize for the inconvenience caused. Could you tell us your last repair case number? We'd like to check the exact status and try our best to help.
2019-3-12
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Roamingskies
lvl.4
Flight distance : 646667 ft
Australia
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DJI Susan Posted at 3-12 03:14
Hi there, we sincerely apologize for the inconvenience caused. Could you tell us your last repair case number? We'd like to check the exact status and try our best to help.

Hi Susan, the repair case number was CAS-2720702-K7V7X1
2019-3-12
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Sky Donkey
lvl.4
Flight distance : 355157 ft
United Kingdom
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DJI are getting worse, not better ...
2019-3-12
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Suren
Captain
Flight distance : 13425892 ft
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South Africa
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Send it back that is not normal
2019-3-12
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DJI Diana
Administrator
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Roamingskies Posted at 3-12 03:15
Hi Susan, the repair case number was CAS-2720702-K7V7X1

Hi there Roamingskies. Thank you for the information. I will forward this concern to the higher level of management and rest assured that you will be notified with the updates. Thank you for your patience.
2019-3-12
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HedgeTrimmer
Second Officer
United States
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Sounds like it is trying to say:  Don't fly me, I got problems.  
2019-3-12
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R&L Aerial photography
Second Officer
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HedgeTrimmer Posted at 3-12 10:38
Sounds like it is trying to say:  Don't fly me, I got problems.

I’m a “glass half full” kind of guy, I think it sounds pretty cool?
2019-3-12
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HedgeTrimmer
Second Officer
United States
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R&L Aerial photography Posted at 3-12 11:31
I’m a “glass half full” kind of guy, I think it sounds pretty cool?

Maybe you could buy Roamingskies a new M2 in exchange for his "pretty cool" sounding M2?
2019-3-12
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Roamingskies
lvl.4
Flight distance : 646667 ft
Australia
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DJI Diana Posted at 3-12 10:33
Hi there Roamingskies. Thank you for the information. I will forward this concern to the higher level of management and rest assured that you will be notified with the updates. Thank you for your patience.

Hi Diana, thank you I hope to hear something very soon
2019-3-12
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DJI Diana
Administrator
Flight distance : 2408 ft

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Roamingskies Posted at 3-12 12:25
Hi Diana, thank you I hope to hear something very soon

The designated team is reviewing your case and contact you during the working time soon. We'll keep an eye on the status as well.
2019-3-12
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