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Different FAULTY Mavic 2 returned from repair centre
399 11 3-12 02:31
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Roamingskies
Second Officer
Flight distance : 646501 ft
Australia
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I'm quite annoyed by this. I recently sent my Mavic 2 Pro to be repaired because one of the front indicator LED lights stopped working (never crashed just stopped turning on). I was told that the repair would be free as it was still covered by warranty, however when I finally got my drone back I realised they had sent a completely different one back (different serial number). I contacted DJI about this and was told that was normal, and from what I could tell it was brand new.

However, starting up my replacement Mavic it makes the sounds you can hear in the video! Has anyone seen this before? I don't know why my other drone, which was fine apart from the light, wasn't just repaired and returned. Now I have another faulty drone!

Anyone have any ideas on what would cause this noise? The drones firmware is fully updated. I'm really not happy with the QC DJI seems to run on their products. Following my repair case it said they checked the drone was fucntioning correctly, I guess not?


3-12 02:31
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akozc
Second Officer
Flight distance : 487231 ft
Macao
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och that  sound not normal i suggest return it as well  
3-12 03:05
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DJI Susan
Administrator

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Hi there, we sincerely apologize for the inconvenience caused. Could you tell us your last repair case number? We'd like to check the exact status and try our best to help.
3-12 03:14
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Roamingskies
Second Officer
Flight distance : 646501 ft
Australia
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DJI Susan Posted at 3-12 03:14
Hi there, we sincerely apologize for the inconvenience caused. Could you tell us your last repair case number? We'd like to check the exact status and try our best to help.

Hi Susan, the repair case number was CAS-2720702-K7V7X1
3-12 03:15
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Sky Donkey
First Officer
Flight distance : 258418 ft
United Kingdom
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DJI are getting worse, not better ...
3-12 03:30
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Suren
Captain
Flight distance : 6418248 ft
South Africa
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Send it back that is not normal
3-12 09:36
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DJI Diana
Administrator
Flight distance : 2408 ft

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Roamingskies Posted at 3-12 03:15
Hi Susan, the repair case number was CAS-2720702-K7V7X1

Hi there Roamingskies. Thank you for the information. I will forward this concern to the higher level of management and rest assured that you will be notified with the updates. Thank you for your patience.
3-12 10:33
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HedgeTrimmer
Captain
United States
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Sounds like it is trying to say:  Don't fly me, I got problems.  
3-12 10:38
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R&L Aerial photography
Captain
Flight distance : 298024 ft
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United States
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HedgeTrimmer Posted at 3-12 10:38
Sounds like it is trying to say:  Don't fly me, I got problems.

I’m a “glass half full” kind of guy, I think it sounds pretty cool?
3-12 11:31
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HedgeTrimmer
Captain
United States
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R&L Aerial photography Posted at 3-12 11:31
I’m a “glass half full” kind of guy, I think it sounds pretty cool?

Maybe you could buy Roamingskies a new M2 in exchange for his "pretty cool" sounding M2?
3-12 12:09
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Roamingskies
Second Officer
Flight distance : 646501 ft
Australia
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DJI Diana Posted at 3-12 10:33
Hi there Roamingskies. Thank you for the information. I will forward this concern to the higher level of management and rest assured that you will be notified with the updates. Thank you for your patience.

Hi Diana, thank you I hope to hear something very soon
3-12 12:25
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DJI Diana
Administrator
Flight distance : 2408 ft

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Roamingskies Posted at 3-12 12:25
Hi Diana, thank you I hope to hear something very soon

The designated team is reviewing your case and contact you during the working time soon. We'll keep an eye on the status as well.
3-12 19:40
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