hallmark007
Captain
Flight distance : 9827923 ft
Ireland
Offline
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paparatsi13 Posted at 3-12 06:42
in a few words..
I sent the craft via a officiall reseller in Greece (they made the communication) to DJI Germany in mid of Sep18 pointing out that the craft had a crash during a flight and taking the message "Fatal error system" in the screen.
I've been told to upload in the cloud of DJI all logs of the craft i had in the phone,i did it.
Some of your information is unclear.
What date and how long after your reseller sent your craft to dji did they reply claiming , no clear conclusion as to crash ?
What reply was given by you or reseller to instruct what you wanted to happen and when and if this did happen, did you receive a response?
Reading through the lines, it looks like your reseller may not have given his all to you and your case.
What normally happens, you contact dji they give you a case number they arrange for drone to be picked up usually UPS , they pick up from you at no cost and ship in your case to Netherlands , your drone is assessed in your case no blame for pilot no blame to dji, you will be given option to pay for repairs or not, if you choose not, then yourcraft will be returned at no cost to you, if you choose to have repaired you will be sent an email asking to pay once paid, repair will take place and ship back to you, this process should only take two weeks.
If you on the other hand refuse to accept decision, then a second opinion will be given if it finds the same conclusion then you will have choice to pay or not.
There obviously has been some breakdown either because of dji or you or your reseller, your reseller should have been looking after your interest here, in keeping on top of dji and making sure that both sides were corresponding, but this doesn’t seem to be the case.
I suggest you put up your case number here on the forum, and ask for the help of a moderator to find out why this went so wrong for you and how you ended up been treated they way you say you were.
The decision by dji because of any lack of proof in your flight logs , not to offer you warranty is pretty normal I’m sorry to say. |
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