Hi,

I just bought a dji spark fly more and I did all the setup and calibrations and my first flight went smoothly. On the second flight I flew it to about 100m when the app told me to return to home because I had 17% battery left so I returned to home. Then at about 40m the drone randomally stopped and the rotors stopped and it fell 40m. The app gave me know warning! I have contacted DJI and I think it should be covered under warranty.

Case number: CAS- 2814727 C5T1Q6

Hi there, sorry to know about the incident with your DJI Spark. Once we received the aircraft our data analysis team will require you to sync your flight records to our database. Once confirmed product malfunctioned, it will be covered under after-sales policies. You will receive a repair quotation if data analysis confirms user error. Should there be any concerns, please do not hesitate to reach us. We're here to help. Thank you.

please post flight record

/flight log..

https://www.phantomhelp.com/LogViewer/Upload/
if you like post your flightrecord on here

cheers
JJB

Sorry to know that mate

My Mavic Pro flew away a few days ago on its own.  No error at take off, current update installed, tested sticks hovering like always.  I've never crashed any drone including this one.  It has been sent back to DJI 5 times since I bought it for the exact same reason.  Gimbal overload error.  It ruined countless jobs and made me look like an idiot multiple times.  DJI never replaced it, they just kept sending me back the same lemon over and over.  I had to nag them the entire time just to get an email response.  They don't answer any of your questions even if you're on the phone with them.  I tried to escalate the case multiple times to try to get a new replacement since the same drone kept having the same error rendering it useless.  I never received any contact from escalation even though that is what was supposed to happen.  They just drop the ball over and over until your warranty expires then your drone flys away on its own.  I will never buy a DJI product again.  I don't just own their drones either and I use some of their professional grade products.  They offered me absolutely nothing for my troubles ever, they just apologized for the "inconvenience"  Is it just me or is it more than an "inconvenience" when your $1000 drone flys away into the mountains and you lose thousands in revenue because you couldn't complete jobs and your drone makes you look like an unprofessional idiot?  

They wouldn't even analyze the data since I'm just out of warranty.  I told them they obviously don't care about their product or customers if they don't want to at least try to figure out what happened so they can prevent it in the future.  Its a garbage company, buyer beware.   

I guess all we can do is spread the word that DJI doesn't stand behind their product so more folks don't get screwed.  

ahattar Posted at 3-13 10:28
My Mavic Pro flew away a few days ago on its own.  No error at take off, current update installed, tested sticks hovering like always.  I've never crashed any drone including this one.  It has been sent back to DJI 5 times since I bought it for the exact same reason.  Gimbal overload error.  It ruined countless jobs and made me look like an idiot multiple times.  DJI never replaced it, they just kept sending me back the same lemon over and over.  I had to nag them the entire time just to get an email response.  They don't answer any of your questions even if you're on the phone with them.  I tried to escalate the case multiple times to try to get a new replacement since the same drone kept having the same error rendering it useless.  I never received any contact from escalation even though that is what was supposed to happen.  They just drop the ball over and over until your warranty expires then your drone flys away on its own.  I will never buy a DJI product again.  I don't just own their drones either and I use some of their professional grade products.  They offered me absolutely nothing for my troubles ever, they just apologized for the "inconvenience"  Is it just me or is it more than an "inconvenience" when your $1000 drone flys away into the mountains and you lose thousands in revenue because you couldn't complete jobs and your drone makes you look like an unprofessional idiot?  

They wouldn't even analyze the data since I'm just out of warranty.  I told them they obviously don't care about their product or customers if they don't want to at least try to figure out what happened so they can prevent it in the future.  Its a garbage company, buyer beware.   

Can you share flight record of your last flight?
Just upload there and post the link:

https://www.phantomhelp.com/logviewer/Upload/

So we could assume what did really happen, and maybe help you.

Maybe the battery ran out of power completely.  Was it at 0% when it stopped the motors in the air???

sounds like battery eject was the battery separated from the drone?