fans37402f40
lvl.2
Flight distance : 745236 ft
United States
Offline
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DJI Mindy Posted at 6-2 19:50
No worries, we have informed the team to take care of your email and reply as soon as possible, please note the email response later in case more info is needed.
Tried to send this email below to Abbey with DJI support and my yahoo mail would not deliver it....maybe too much content....also sent in video cache filed reduced for emailing...not sure if that got delivered either.....if u could pass all this along it would be appreciated....nothing seems to want to go right with this deal....thanks again
To:
Abbey (DJI Support)
Jun 3 at 10:38 PM
Hopefully my email sufficiently addresses what you need for an evaluation of what happen....as requested below.
We have checked our record and found your case ID CAS-3105993-R6X7W5. One of Data Analyst have sent you an email asking for the flight records. Please let us know if you have successfully synced the flight records to your DJI Account.
Kindly provide the following:
1. Date and time of the incident:
2. Email address associated with your DJI Account you used for your last flight:
3. Description of how the incident happened and what you tried to control it:
If you fail to sync your flight records to the cloud, please send us the flight record's txt files on your mobile device. Please also export the cached video to us if you were recording a video when the incident happened.
1. Incident occurred on May 31, 2019 around 3:30pm central time USA
2. Email address used was samaustintx@yahoo.com for the flight and was sync to you for 6 months worth of data this evening (it was submitted before, not sure why your servers can't access).
3. Mavic Pro was used for a routine flight on checking a new part of the neighborhood. About 5 minutes into the flight and about 1500 feet away, the Mavic Pro lost connection the controller....that has happen many times before, but always re-connected for me by moving controller to a different location or adjusting the controllers antennas. Not this time. Expecting the unit to subsequently reconnect and tell me it was returning to home since a home point had been set, that didn't happen, I started to panic and wonder what was going on. The weather was clear...winds were low and nothing was in the area to bother it. I had visual of it until I turned away and started adjusting the antennas and couldn't locate again once I looked up again. Then decided to get in a vehicle and go to the location that was last shown on the controller map.....hoping the unit would reconnect....spent about 30 minutes in the area and got no hint of a connection Spoke with several people who were outside in the area and no one heard the unit. But it had the quiet props and wasn't that loud in the first place. I was about to leave the area and a message came up on the remote controller that looked like "TO SHUTDOWN". Did not know what that meant and still don't...at the time thought maybe the Mavic Pro was communicating with controller somehow with finally losing battery power after landing somewhere...but that message went away in about 15 seconds or so. And I have no clue why the unit did not return to the home point since I was in GPS mode and a home point had been set at take-off. Since I was only about 5 minutes into the flight with a fully charged battery, no clue why things just went quiet. I even went to the last three home points it had thinking it might have gone there and found nothing. Since that time I put flyers on a dozen or so houses in the last known point and on the street with no luck. Today I flew one of my Phantom 3's over the houses to see if it had landed on a roof in the area, but no luck. The area has trees...so it may have landed up in a tree and may take time, if ever, to fall out. And it could have just flown off somewhere, but have no reason to think that since the Mavic Pro has been pretty reliable and consistent up until this incident. It's been the best drone I've flown. Will be putting a tracking device on it from now on. Surprisingly, most all I spoke with made an effort to find it in their yards. Looking for it will continue.
I downloaded the video cache of the 4 minutes of video I had with it.....the video looks normal and simply just stops....with no jerky movement or anything. Will send it in separate email since the file is rather large and a dropbox probably will be needed to send it.
Please advise if more info is needed... Thanks. Sam |
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