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Calibrate optical sensor
1014 4 2019-3-17
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TomL31
lvl.1
France
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Hi guys,

I need to calibrate my optical sensor through Dji Assistant @ on my mac.


We I connect my mavic air it says "impossible de détecter le format de l'écran" (picture attached)

Do you have any advices ?

Many Thanks

Tom
Capture d'écran 2019-03-17 15.05.14.png
2019-3-17
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi tTomL31, our apologies for the inconvenience. Please try to use a different cable or a different PC so that we can isolate the issue. You can also uninstall DJI Assistant 2 and the reinstall it in your PC. Kindly download DJI Assitant 2 using this link: https://www.dji.com/mavic-air/info#downloads and follow the video tutorial below. If this a newly purchased drone.You need to peel off the stickers, which are likely to cause an error report. Please make sure to update the firmware to the latest version with the latest version using DJI Assistant 2. A display that’s 14 inches or bigger is recommended for the calibration. You can set the display’s resolution to the recommended default value. (Usually, the 14-inch display’s resolution should be set at 1366*768 or 1440*900. The 17-inch display’s resolution: 1366*768 or 1280*720. The 19-inch display’s resolution: 1366*768 or 1440*900. The 22-inch display’s resolution: 1680*1050 or 1920*1080. The 24-inch display’s resolution: 1920*1080 or 1920*1200. Restart the PC and the aircraft multiple times. If the issue persists, please let me know. Thank you.
2019-3-17
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TomL31
lvl.1
France
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DJI Paladin Posted at 3-17 16:20
Hi tTomL31, our apologies for the inconvenience. Please try to use a different cable or a different PC so that we can isolate the issue. You can also uninstall DJI Assistant 2 and the reinstall it in your PC. Kindly download DJI Assitant 2 using this link: https://www.dji.com/mavic-air/info#downloads and follow the video tutorial below. If this a newly purchased drone.You need to peel off the stickers, which are likely to cause an error report. Please make sure to update the firmware to the latest version with the latest version using DJI Assistant 2. A display that’s 14 inches or bigger is recommended for the calibration. You can set the display’s resolution to the recommended default value. (Usually, the 14-inch display’s resolution should be set at 1366*768 or 1440*900. The 17-inch display’s resolution: 1366*768 or 1280*720. The 19-inch display’s resolution: 1366*768 or 1440*900. The 22-inch display’s resolution: 1680*1050 or 1920*1080. The 24-inch display’s resolution: 1920*1080 or 1920*1200. Restart the PC and the aircraft multiple times. If the issue persists, please let me know. Thank you.
https://www.youtube.com/watch?v=xfcjxfMocLM

Hi,
Thanks for you reply
Hereunder what happen :


What should I do ?

Thanks
2019-3-23
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DJI Paladin
Administrator
Flight distance : 318 ft

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TomL31 Posted at 3-23 09:38
Hi,
Thanks for you reply
Hereunder what happen :

Thanks for your prompt response.Have you tried to calibrate it on a different PC? May I know what happened prior to the issue? If it is convenient for you, please provide a short video for further checking. You can upload it by using google-drive or Dropbox and provide the link here.Thanks for your support.
2019-3-23
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TomL31
lvl.1
France
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Hi,

Yes I tried with a different computer
Here is the link to the video Video video
Can you please tell me is you can watch it ?
I went to the DJI Store in Paris and they did not help me ... ( they just gave me a paper in order to submit my case to after-sales service)
Thanks
2019-3-26
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