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Unable to update my Spark
1326 9 2019-3-17
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djiuser_j6JUeR3PbRG8
lvl.1
United States
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Good Morning All,

I have recently changed phones from a Samsung S8 to an S10.  My understanding is that the S8 was the last android phone that is compatible so I've been using my S8 with my spark.  My S8 is not on a network anymore and I've been having trouble updating the no-fly database and firmware.  The firmware will get stuck in an endless loop of "please download"  I'll connect to wifi and download the firmware it will say connect to the drone or controller and update.  When I connect back to the controller it says there is not a network to do the install the download.  Is there a good solution for this?
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2019-3-17
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jyc
Second Officer
Flight distance : 2255846 ft
Canada
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Install the DJI Assistant and do it on your computer. https://www.dji.com/ca/spark/info#downloads
2019-3-17
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MccloudSpark
lvl.4
Flight distance : 27562 ft

United States
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jyc Posted at 3-17 08:35
Install the DJI Assistant and do it on your computer. https://www.dji.com/ca/spark/info#downloads

That may not be helpful for him/her if on W10 with the certificate block issue.
2019-3-17
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S-e-ven
First Officer
Flight distance : 5922034 ft
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Thailand
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Just do the drone with the computer, like mentioned already.
And the RC, you could insert a sim for the time of the update?
2019-3-17
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S-e-ven
First Officer
Flight distance : 5922034 ft
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Thailand
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MccloudSpark Posted at 3-17 09:03
That may not be helpful for him/her if on W10 with the certificate block issue.

he could try an older version, methinks
2019-3-17
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jyc
Second Officer
Flight distance : 2255846 ft
Canada
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MccloudSpark Posted at 3-17 09:03
That may not be helpful for him/her if on W10 with the certificate block issue.

Ah! I use a machine that runs Win7 Pro for the DJI Assistant so I woulnd't know about such problems.
2019-3-17
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djiuser_j6JUeR3PbRG8
lvl.1
United States
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Does the DJI assistant work on Mac? I have a MBP I can use or if worst come to worst set up a Windows 7 VM.  My S8 is was on a different carrier so swapping sims will not work.
2019-3-17
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Wolferl
lvl.4
Flight distance : 23793 ft
Austria
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djiuser_j6JUeR3PbRG8 Posted at 3-17 16:49
Does the DJI assistant work on Mac? I have a MBP I can use or if worst come to worst set up a Windows 7 VM.  My S8 is was on a different carrier so swapping sims will not work.

Yes, there's a mac version also.

Cheers,
Wolferl
2019-3-18
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sparkdrone
lvl.3
Flight distance : 9593 ft
United States
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My guess is that it also uses mobile data for updating, try using your S10 for the drone, it works with too.
2019-4-3
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sparkdrone
lvl.3
Flight distance : 9593 ft
United States
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The S10 is also optimized for using it on the drone.
2019-4-3
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