Phantom 4 RC does'nt work with iPhone 8 plus
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leminhrc
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United States
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My Phantom 4 RC does'nt work with my iPhone 8 Plus.
When I connect the RC to the iPhone 8 plus, the phone said "Accessory Not Supported"; "This accesory is not supported by this device".
I've try with an iPhone 7 plus, iPad Mini and they said the same.
What can I do to fly my Phantom 4 please???
2019-3-18
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ALABAMA
First Officer
Flight distance : 10442687 ft
United States
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Any of those should work.  Are you using the GO4 app?
2019-3-18
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DJI Stephen
DJI team
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Hello and good day leminhrc. I am sorry to know that you are having this issue on the mobile devices that you are using for your DJI Phantom 4. Can you please try to uninstall and reinstall the DJI GO 4 application for those devices to check if the issue will still persist. Please give us an update on the said issue for us to help you further. Thank you.
2019-3-18
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leminhrc
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United States
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DJI Stephen Posted at 3-18 13:56
Hello and good day leminhrc. I am sorry to know that you are having this issue on the mobile devices that you are using for your DJI Phantom 4. Can you please try to uninstall and reinstall the DJI GO 4 application for those devices to check if the issue will still persist. Please give us an update on the said issue for us to help you further. Thank you.

Hi,
I think it does not have any problem with the DJI GO 4. The mentioned massege appear right after I plug the cable into the iPhone to connect with the RC while the DJI GO 4 has not been turned on.
2019-3-18
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leminhrc
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United States
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ALABAMA Posted at 3-18 13:18
Any of those should work.  Are you using the GO4 app?

I used the DJI GO 4 app for a long time.
My last flight was in January 2019 with the same iPad, iPhone, cable.
I've tried to changed many cables, use other iPhones 7 plus, 8 plus and X but it still not working.
Same message and the RC and Phantom 4 can't connect with the app.
2019-3-18
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DeepFriedOprah
lvl.3
Flight distance : 1709094 ft
United States
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Does your iPhone have the lastest operating system?  Lose all other apps before opening the app?
2019-3-18
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leminhrc
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United States
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DeepFriedOprah Posted at 3-18 18:34
Does your iPhone have the lastest operating system?  Lose all other apps before opening the app?

HI,
My phone has the latest iOS (Ver. 12.1.4)
2019-3-18
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DeepFriedOprah
lvl.3
Flight distance : 1709094 ft
United States
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Try opening the app before connecting the cable
2019-3-18
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leminhrc
lvl.1
United States
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DeepFriedOprah Posted at 3-18 19:26
Try opening the app before connecting the cable

I've just restarted my phone, plugged the cable into both RC and my phone, the message appeared the same.
2019-3-18
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leminhrc
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United States
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DeepFriedOprah Posted at 3-18 19:26
Try opening the app before connecting the cable

I've just restarted my phone, plugged the cable into both RC and my phone, the message appeared the same.
2019-3-18
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DeepFriedOprah
lvl.3
Flight distance : 1709094 ft
United States
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Is the cable a certified apple cable?
2019-3-18
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John Dakin
lvl.1

United Kingdom
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DJI Stephen Posted at 3-18 13:56
Hello and good day leminhrc. I am sorry to know that you are having this issue on the mobile devices that you are using for your DJI Phantom 4. Can you please try to uninstall and reinstall the DJI GO 4 application for those devices to check if the issue will still persist. Please give us an update on the said issue for us to help you further. Thank you.

I have the same problem
2019-3-19
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leminhrc
lvl.1
United States
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DeepFriedOprah Posted at 3-18 20:23
Is the cable a certified apple cable?

Sure. All of the cables that I've tried are from Apple.
2019-3-19
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