M
lvl.1
Flight distance : 1082362 ft
Poland
Offline
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DJI Diana Posted at 3-19 08:47
Hi M, I do apologize for what happened and for the whole situation. Your concerns and requests have been well received and escalated to a higher level. They will review your case and contact you during working time. We appreciate your patience and understanding while we review your concerns and requests.
Hi Diana I got replay from service and I'm not satisfied and very I'm very disappointed.
I pasted their replay on the and of this message.
Service try to proof that I sent them my mavic with broken arms. It's not true it looks very clearly how my mavic looks when I packed it and how it looks when service did the photos. Difference is dramatical.
Someone try suggest that after one year of using this drone I don't knwo how close and open arms. All of us know that this is very easy. I attaching my photos again(unfortunatelly because off limit not in full resolution) ,please take a look on my photos and tak a look for service photo with marked red area.
Guys it can't be like that! , on my photo there is no any damages.
I'm very disappointed that someone form DJI Nedherlands suggest that I sent them drone with broken arms which is not true. I repeat this NOT TRUE I have proof - my photos, flight logs.
I sent you my mavic beacuse I have problem with YAW Driff. if I will know that your service will try to cheat me for sure I will not sent my dron and use it with this malfunction like I did last year.
I DJI customer from years and I hope be in he future.
I am asking for mediation in my case
email from DJI service:
Dear Marcin,
Thank you for your patience. Please kindly check the analysis result in below.
1. We have fully checked your photos compare to our damage assessment photos.
In your photos, your drone is in an unfolding condition. Although the photos are not very clear to show the legs or arms, in one of the pictures, it shows that there is a small open space on the part of the motor arm. And this is considered as damage. Please check the picture in below.
In our evaluation photos, the damaged parts are very significant, please refer to the images below.
2. We have fully checked your flight record.
Our data analysts have a full review of your flight record. According to flight record, it does not show any product error or crash, and it is unable to judge the reasons why the drone has damage, and we are not able to analysis without a useful flight record.
In conclusion, after an extensive discussion, a conclusion has been finalized. The damage could be possibly caused in Non-flight process by non-manufactural error or operation.
We are sorry that we cannot provide a full discount on swapping a new drone to you as there was no manufacture/ product error found during the flight/ in the incident according to the record.
However, we are able to provide 30% off discount to repair the drone for you according to DJI Aftersales policy.
We would like to know do you accept this offer or refuse this case and we will send it back unrepaired freely.
If any questions, please contact us.
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