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ANATEL Certification? (Smart Controller) - Can Anybody check please?
3847 20 2019-3-19
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ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
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Hello,

Can anyone please check if at the back of the Smart Controller there is the logo of ANATEL Certification?

Somethig like this:

2019-3-19
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DJI Paladin
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Flight distance : 318 ft

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Hi ro_flyer, thanks for reaching out. I will verify this query to our designated team and give you a  feedback as soon as possible. Thanks for your patience and support.
2019-3-20
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ff22
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United States
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Not on mine in the US.  
2019-3-20
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DJI Paladin
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Flight distance : 318 ft

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ff22 Posted at 3-20 17:13
Not on mine in the US.

Hi Ff22, we do appreciate your interest in our products. In regards with this concern, I'm still waiting for the feedback from our related team. Appreciate your patience and support.

2019-3-24
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DJI Paladin
Administrator
Flight distance : 318 ft

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My apologies for the confusion and late response. Actually, we can verify your DJI product if it is already Anatel certified or not. You can provide your serial number for us to check it. Also, for Anatel certification, you need to provide the details below via PM so that I can formally request this to our designated team. Please take note that it is subject for validation and approval. Appreciate your understanding and support.


1. Customer email box :
2. First contacter and second contacter :
3. First contacter phone number / email and second contacter phone number / email :
4. Company name and address (for personal purspose , need to tell us usage ) :
5. Certification name and what's purspose:






2019-3-24
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DH_Pilot
Captain
Flight distance : 3301621 ft
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Slovakia
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DJI Paladin Posted at 3-24 13:37
My apologies for the confusion and late response. Actually, we can verify your DJI product if it is already Anatel certified or not. You can provide your serial number for us to check it. Also, for Anatel certification, you need to provide the details below via PM so that I can formally request this to our designated team. Please take note that it is subject for validation and approval. Appreciate your understanding and support.
1. Customer email box :
2. First contacter and second contacter :
3. First contacter phone number / email and second contacter phone number / email :
4. Company name and address (for personal purspose , need to tell us usage ) :
5. Certification name and what's purspose:



It is not there not on back side and not even in electronic regulatory labels in menu.
2019-3-26
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ro_flyer
Captain
Flight distance : 7557283 ft
United States
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DJI Paladin Posted at 3-27 11:58
My apologies for the confusion and late response. Actually, we can verify your DJI product if it is already Anatel certified or not. You can provide your serial number for us to check it. Also, for Anatel certification, you need to provide the details below via PM so that I can formally request this to our designated team. Please take note that it is subject for validation and approval. Appreciate your understanding and support.
1. Customer email box :
2. First contacter and second contacter :
3. First contacter phone number / email and second contacter phone number / email :
4. Company name and address (for personal purspose , need to tell us usage ) :
5. Certification name and what's purspose:


Wondering why can't, since MP controller and drones were both ANATEL certified....
2019-3-27
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DJI Paladin
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Flight distance : 318 ft

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ro_flyer Posted at 3-27 17:27
Wondering why can't, since MP controller and drones were both ANATEL certified....

Hi ro_flyer. my apologies for the confusion. If you need Anatel certification, I'm happy to request it for you. Kindly provide the details that we need via PM. You may refer on post #5. Thank you.
2019-3-28
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ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
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ff22 Posted at 3-20 17:13
Not on mine in the US.

Ok thanks ff22 !
2019-4-1
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ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
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DJI Paladin Posted at 3-24 13:37
My apologies for the confusion and late response. Actually, we can verify your DJI product if it is already Anatel certified or not. You can provide your serial number for us to check it. Also, for Anatel certification, you need to provide the details below via PM so that I can formally request this to our designated team. Please take note that it is subject for validation and approval. Appreciate your understanding and support.

Just did it Paladin, I need this to register my drone and controller with brazilian authorities
2019-4-1
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DJI Paladin
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Flight distance : 318 ft

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ro_flyer Posted at 4-1 17:02
Just did it Paladin, I need this to register my drone and controller with brazilian authorities

Sorry for the late response. Please reply on my message via PM, thanks!
2019-4-6
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ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
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DJI Paladin Posted at 4-6 16:12
Sorry for the late response. Please reply on my message via PM, thanks!

Ok Paladin, thanks! I've  just answered!
2019-4-6
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DJI Paladin
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Flight distance : 318 ft

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ro_flyer Posted at 4-6 19:05
Ok Paladin, thanks! I've  just answered!

You're welcome. Kindly wait for an update, thanks!
2019-4-7
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ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
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DJI Paladin Posted at 4-7 08:56
You're welcome. Kindly wait for an update, thanks!

Ok, thank you very much!!! :-)
2019-4-7
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DJI Paladin
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ro_flyer Posted at 4-7 18:57
Ok, thank you very much!!! :-)

No problem, cheers!
2019-4-10
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ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
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Any word on that, Paladin?
2019-4-15
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DJI Paladin
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ro_flyer Posted at 4-15 21:51
Any word on that, Paladin?

I already received the reply from our related team. Kindly check your inbox and let me know if you have other questions. Thank you.
2019-4-17
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ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
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DJI Paladin Posted at 4-17 09:26
I already received the reply from our related team. Kindly check your inbox and let me know if you have other questions. Thank you.

Thanks for your attention on this, but unfortunatelly you had bad news ... Since DJI will not provide ANATEL certification for Mavic2 series and Smart Controller, I can not fly legally ANYWHERE in Brazil. This means I'll have to get through expensive and lots of burocracy (and time) to get it by myself... This is sad, since Mavic Pro was certified ... I just can not understand why a company like DJI can not provide this, since Brazil is a big market for drones, and is one of the few countries in the world where you can fly them without too much stupid rules ...
2019-4-17
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DJI Paladin
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Flight distance : 318 ft

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ro_flyer Posted at 4-17 11:48
Thanks for your attention on this, but unfortunatelly you had bad news ... Since DJI will not provide ANATEL certification for Mavic2 series and Smart Controller, I can not fly legally ANYWHERE in Brazil. This means I'll have to get through expensive and lots of burocracy (and time) to get it by myself... This is sad, since Mavic Pro was certified ... I just can not understand why a company like DJI can not provide this, since Brazil is a big market for drones, and is one of the few countries in the world where you can fly them without too much stupid rules ...

I understand how it feels and you have my sincere apologies if I was not able to help you on this matter. I escalated this more than once to see what else we can do on our end, but unfortunately, it is not possible. I hope for your understanding and support. Have good day!
2019-4-17
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ro_flyer
Captain
Flight distance : 7557283 ft
Brazil
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DJI Paladin Posted at 4-17 15:39
I understand how it feels and you have my sincere apologies if I was not able to help you on this matter. I escalated this more than once to see what else we can do on our end, but unfortunately, it is not possible. I hope for your understanding and support. Have good day!

No problem, Paladin!! Thanks for your effort!!
2019-4-18
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DJI Paladin
Administrator
Flight distance : 318 ft

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ro_flyer Posted at 4-18 13:42
No problem, Paladin!! Thanks for your effort!!

You're welcome. Cheers!
2019-4-18
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