MagicPro
lvl.2
Finland
Offline
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I can’t believe what I’m reading here!
Two of my friends and I were just about to buy Mavic 2’s. I was only trying to figure out which combo to buy, as I thought I would probably end up buying both the Smart Controller and Goggles RE at some point anyway.
However, after some Googling it seems that both have their problems. SC seems to suffer from software / firmware bugs and Android OS limitations, while the Goggles RE have some serious connection and range issues.
What I’m most suprised, and frankly appalled of is the fact that DJI admits that there’s a problem with Goggles RE, (or Goggles RE+Mavic 2 combo) but still keeps on selling them without any notice to new, paying customers.
There should be a large red notice with exclamation marks on product pages, stating that there’s a problem, it’s been investigated and in case it turns out to be hardware-related, DJI will repair the affected products, free of charge, even after the warrenty has expired.
This is the only way my friends and I would feel safe to buy these drones after reading the posts here on these forums, and seeing how long it takes DJI to fix these problems. I bet the same goes to other interested buyers reading the forums too.
I think the most arrogant comment from DJI was the one after it was suggested that the problem only affected Goggles RE manufactured before the end of february 2019. Someone asked how to buy Goggles RE's, free of defect, manufactured after 02/2019, and the reply from DJI was that they have no way of finding out which batch will be sent out from their own online store!
Well how about finding out!! They are your storage facilities! If a customer wants to buy a product that works as advertised, the reply cannot be "Just buy one, it might be old or new, might work or not"
But, I guess the defect is still present in Goggles RE's manufactured today, as they still haven't located the problem.
With easily $2000-3000 price-tags with accessories, these are expensive and large investments for most of us, so naturally we expect them to work. These range problems might not arise until later on too. If I buy a drone and fly it mostly around countryside where there's no interference or disturbing signals, I also expect it to work when I go abroad on a holiday and want to fly in a city with more signal interference. If I find out at this point that in fact my drone / controller / goggles are affected by this design flaw, I want them to be repaired, free of charge, no matter if the warranty has already expired. I would find this fair, don't you, DJI?
What comes to pricing of the bundles, the Smart Controller bundle only ships with a single controller, the Smart one. (so while you actually save money, about 100€ when buying the Goggles RE bundle vs buying the Goggles RE separately, it’s not that straightforward with the SC bundle. Yes, in € prices it’s 150€ cheaper to buy the SC bundle vs buying the Smart Controller separately, but the SC bundle ships without the original controller which is 359€ when bought separately! Of course you don’t usually need two controllers, but while buying the Smart Controller separately does cost you 150€ more, you’ll then have a spare controller, or you can sell the standard one, unused, probably even for more than 150€.)
Just to sum up,
DJI, fix these bugs / defects or we'll just take our money elsewhere!
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