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Phantom 4 Pro Gimbal Vibrates and Won't Respond
740 2 2019-3-22
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Joey Ciccoline
lvl.1
United States
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I turned on my Phantom 4 Pro and the gimbal started making some pretty intense noises and just sits frozen and vibrating. If I move the drone, the gimbal moves with it like it's locked. I also can not move it via the controller. The image captured by the camera shows the vibration intensely.

I've tried auto calibration a few times. I have, of course changed the battery and restarted many times. I downgraded the firmware and it still had the problem. I upgraded the firmware again and the problem persists.

Is there anything else to try or does it just need to go in for service?
2019-3-22
Use props
DJI Gamora
Administrator

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Hi there, thank you for reaching out and we're sorry to hear about the trouble. Since you almost try the possible troubleshooting. I'm Afraid to say you really need to send it into the facility for further checking. You may just go to this link https://www.dji.com/support
Best regards!
2019-3-22
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ALABAMA
Second Officer
Flight distance : 10442687 ft
United States
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Probably a motor on the gimbal.
2019-3-22
Use props
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