Hello everyone,

I am using a Mavic Pro Platinum with a Samsung S7 Edge and, after flying it for a few days with no crashes, the gimbal started vibrating and some photos are blurred. The DJI Go App does not report errors.

I calibrated the gimbal, the IMU, the compass, reset camera settings, reset factory defaults from DJI Assistant and relinstalled the latest firmware, formatted the SD card using the DJI Go App, checked if the rubber half moons and the rubber band below the gimbal are in the right place, but the gimbal is still vibrating.

I would appreciate any advice.

AS

Hi, thank you for reaching us regarding your concern with the Mavic pro platinum. Sorry to know that you are having issues with the camera, regarding this case, what we can do is to check. Kindly check if the issue will also occur on a different location and if the weather condition is good. In addition can you please provide us the sample photos or video showing the said issue for further checking and assistance. Thank you.

Hello and thank you for the answer,
these are the gimbal pictures and a video showing the vibration. I was not able to fly because I was in a No Fly Zone

http://i65.tinypic.com/so985t.jpg

http://i67.tinypic.com/2zg84zr.jpg

https://youtu.be/7KU39HYXHM0

Let me know of you can see them. I can also send you a PM to give you further details.