I regret ordering a Mavic 2 Pro with Smart Controller and DJI Care from DJI directly. On Web checkout page it says Free shipping via FedEx, UPS, or DHL. It doesn't mention anything about Adult Signature required until you receive a tracking email.
The order was placed Wednesday and shipped Thursday via FedEx for delivery Saturday. Very efficient to this point. However, I tried contacting FedEx to find out about what time the package would be delivered, or have it rerouted to a lookFedEx store in the next town or left at front door without signature (my FedEx acount has this on record). After going through numerous FedEx voice prompts and voice messages it finally connected to a Representative whose only answer was they would contact the hub from where the delivery truck was sent and they would get back. 1/2 hour later received a tracking email saying same old same old to expect delivery by end of day up to 8 PM.
After waiting from 7 AM to 4PM (having wife keep vigil while showering) we finally left house. Sure enough on return home there was a FedEx door tag saying delivery requiring signature was attempted at 5 PM. Unexplictly the next attempt would be made Tuesday not Monday. Doing a search there is no mention of a holiday tomorrow Monday.
There are 3 problems here besides having no ability to get information on delivery time. One is today, Sunday, was to be used for setting up the Pro 2 and reading manual. Second, DJI Care started 1 year term Saturday before delivery. And finally, no one will be home Tuesday to sign for the package.
I tried contacting DJI but chat was closed on weekend and to use Contact email you need a serial number.
I've done my due diligence and will let package be returned. Having used an American Express card I know getting a refund is not a problem. Will now do what I should have done in first place, order from Amazon using my Prime Account. Only reason I didn't originally was so I wouldn't have to go through extra step to order DJI Care.
Hope this experience helps others who may be in same situation.
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