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New camera replacement at Spark and it doesn't work, does anybody...
1735 4 2019-3-24
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Salvador T
lvl.1
Mexico
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I had an accident with my spark and I noticed that the only thing that didn't work was the gimbal, so I decided to buy a camera spare part, I replaced it in my drone and the gimbal turns on and sends a signal but doesn't stop moving.

Thanks guys foy your help.
2019-3-24
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DJI Stephen
DJI team
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Hello and good day Salvador T. I am sorry for the trouble. It appears that this issue needs to be diagnosed by our team. You can contact our support team to start up a repair case by using this link: https://www.dji.com/support. In addition the repair fee would depend on the after sales policies and the warranty of the product of the said drone. We hope to hear from you soon and looking forward to resolve this as soon as possible. Thank for your support.


2019-3-24
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BRentAP03
First Officer
Flight distance : 74872 ft
United States
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Can you post a video?
2019-3-24
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Sparkz71
First Officer
Flight distance : 24259 ft
Australia
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Did you reset the IMU/Compass/firmware etc?   You need to provide more information & a video.
If you repaired yourself, anything could be wrong. Maybe something else was broken during your accident beyond your knowledge?
2019-3-24
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Salvador T
lvl.1
Mexico
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I solved months later, I had to calibrate the gimbal with a special software to match the gimbal and motherboard
2021-10-28
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