Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that make sure the video file is coming from originally from the SD card of the Aircraft, not on the Mobile device. If it's not from the SD card itself, there's a possibility that it's a cached video. Thank you for your support.
Unfortunately. No, Only the files that are stored on the SD card would be full quality or original file. If you have any question feel free to reach us back. Thanks!