This problem is very common, and almost all Window 10 user have to face the problem. I saw the problem when I tried to update a new battery using assistant 2. I spend almost three hours and tried to figured out by myself, but I failed. Finally I searched YouTube, a guy with Indian accent provided the most useful way to fix the problem. I followed the video and just took 5min and solved the problem.
DJI Gamora Posted at 2019-3-27 10:20
Hi there, thank you for sharing this tutorial. However, we have the latest DJI Assistant 2 that you may give a try as well here's the link https://www.dji.com/downloads/softwares/assistant-dji-2
Best regards!
it takes you to the download page but will still not recognize the devise
i am using mavic pro ... when i turn on the RC the status is abnormal the front censor needs to be calibrated but can only be done with the assistant 2 i have installed it and it is not connecting. i have tried different USB cables and tried device managment turned off anti virus etc everything is fine up to the point where the usb is prompting connection then when connected nothing futher happens