Image Amo
Flight distance : 383002 ft
United Kingdom
Offline
|
DJI Mindy Posted at 3-28 22:32
Hi Image Amo, we are so sorry that the warranty service cannot be provided in your case, your frustration will be escalated to the higher level team to look into, we will have someone to contact you of the further resolution, please wait patiently, thanks.
Thank you for responding Mindy.
Your colleagues have indeed been in touch. I am satisfied with their explanation and justification for the charge. That being there is no way to cheaply access/replace the faulty micro usb port, instead dismantle the controller and replace an entire board to which the port is attached. Warranty does not apply as apparently I have damaged the port (albeit I maintain I have no recollection of doing so).
Like many others, I remain disappointed at having to pay for something which is clearly poor design. |
|