jackDAC
lvl.1
Italy
Offline
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Dear Mindy, I'm sorry but I have to disagree.
Your replacement service it's not adequate to enterprice clients expectations.
This kind of drone are professional equipment and need a more accurate and fast replacement service.
We have bougut a drone with a thermal camera that cost about $17.000 but the corresponding replacement service could be delivered for toy drone, not professional.
We have lost more than $20.000 of service not delivered since the camera is in assistance and we will lost the same amount in the next month.
We have communicated the defect within 3 days from drone delivery BUT YOUR assistance center insisted to update the firmware and do not recognized the defect...
Today DJI has communicated that the camera is now in US to Flir, and that "It will usually take around 3 weeks for FLIR to finish the assessment".
FOR THE ASSESSMENT????
And then???? they need additional time to repair it????
we are thinking to start a Lawsuit against DJI for equipment delivered not working, asking for damage.
VERY VERY BAD SERVICE
BR
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