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Scammed by DJI?
1059 10 4-4 03:08
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djiGZO
lvl.2

Malta
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I have placed an order with DJI in January of around $500. I have NOT received my order yet and nobody from DJI is responding to my queries or my previous forum posts.
What the hell is going on with DJI??
4-4 03:08
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jyc
First Officer
Flight distance : 1582921 ft
Canada
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Perhaps a more detailed account of your problem would help you get answers.
4-4 04:34
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KlooGee
Captain
Flight distance : 5265748 ft
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United States
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Have you tried the online chat option on DJI's support website?  With that you get almost instant contact directly with a DJI rep.
4-4 04:51
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A J
Captain
Flight distance : 11002540 ft
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United Kingdom
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Perhaps post an edited version of your order details with the order number on here and a mod may be able to look into it
4-4 05:10
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Knobbynomates
First Officer
Flight distance : 14809 ft
United Kingdom
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Doesn't sound like a scam to me, just sounds like you haven't received it yet (no matter how frustrating that might be)
4-4 07:58
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KlooGee
Captain
Flight distance : 5265748 ft
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United States
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What product(s) did you order?
4-4 08:28
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi djiGZO, sorry to know the issues you had with your orders. I have already forwarded this with the designated team. Your patience is highly appreciated. Thank you.
4-4 09:23
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hallmark007
Captain
Flight distance : 4151791 ft
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Ireland
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https://forum.dji.com/forum.php?mod=viewthread&tid=179675

This is your post above, in it you say that dji did respond to you, you also say that one part of your order was out of stock and you would have to wait for delivery.

Now dji Diana will I’m certain clear the matter up for you, and hopefully you receive your order soon .
Good Luck .
4-4 10:24
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi djiGZO, your order has been shipped, you will receive the tracking number very soon, we apologize again for the inconvenience caused.
4-8 18:48
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fans6f17e31d
New

South Africa
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Scammed: I also have been scammed by DJI. I purchased a Mavic Pro last week and requested expedited delivery. Rovic, their internal consultant told me that it was not possible and to rather cancel the order with him, which i did. He did not cancel it and it was delivered three day later to a Hotel where I no longer was. He had three to four days to send an email to the courier to cancel or redirect the items. His excuse "I do not work 24/7" What a disgrace
5-16 21:34
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans6f17e31d Posted at 5-16 21:34
Scammed: I also have been scammed by DJI. I purchased a Mavic Pro last week and requested expedited delivery. Rovic, their internal consultant told me that it was not possible and to rather cancel the order with him, which i did. He did not cancel it and it was delivered three day later to a Hotel where I no longer was. He had three to four days to send an email to the courier to cancel or redirect the items. His excuse "I do not work 24/7" What a disgrace

Hi there, you have our sincere apologies for the unpleasant experience with our customer service, I managed to get your order number and email records, your frustration has been escalated to the higher-level team for a better follow up, we will have someone to contact you soon, please wait patiently, thank you.
5-18 00:00
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