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ADMIN PLS DELETE Unknown Error (code 41) cannot takeoff
321 3 4-13 07:21
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jpalamaro
lvl.3
Flight distance : 3123 ft
United States
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ADMIN PLEASE DELETE Subject line is the exact error message I am getting. I'm a new I2 owner, new controller, new batteries, all software/firmware updated. X5S, everything working except cannot takeoff. Cannot find this error code anywhere, the message continues to say, 'contact DJI support'.
4-13 07:21
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jpalamaro
lvl.3
Flight distance : 3123 ft
United States
Offline

Invalid Serial Number? In your records?

09YDDAJ0020393

For better visualizaion:

0 9 Y D D A J 0 0 2 0 3 9 3

Thanks in advance.
4-13 12:20
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DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline

Hi jpalamaro, sorry for any trouble. The serial number is valid in my end. If you're receiving an error message, please provide a screenshot for further checking. Thank you.
4-13 16:02
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Hi jpalamaro, we are so sorry for the difficulties on flying the drone, may we verify where did you purchase the drone?
4-13 19:15
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