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NFZ unlock not working
2987 20 2019-4-14
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djiuser_C5yg8bux2KWb
lvl.1

South Africa
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Hi all.. it seems my unlock not working on M2ED.

I self-unlocked it via website.. but no certificate showing in DJI pilot app.. it does show in the DJI GO4 app but the app doesnt work with the M2ED .. so theres no way to transfer it to aircraft

Please help anyone
2019-4-14
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi there, sorry for the troubles on self-unlocking the NFZ, we see the Fly Safe Team has replied your email and escalated to the technical team for further information, the team will keep following up, hope the issue will be figured out soon.
2019-4-14
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Damager
Second Officer
Flight distance : 9052 ft
United States
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I have the same issue all of a sudden - I go through the self unlock procedure in DJI Go on the phone, and it says "Unlocked", but then when I go to take off it simply goes right back to the NFZ and unlock process again.  Did you figure this out yet?
2019-4-15
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Kingram
First Officer
Flight distance : 84085 ft
United States
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Did this happen after you guys updated the precise fly safe database update ?
2019-4-15
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Damager
Second Officer
Flight distance : 9052 ft
United States
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Not sure.  There seem to be frequent updates to that database, so perhaps.  Seems strange that a DB change would make the unlock stop working (even though it seems to complete successfully).
2019-4-15
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Damager
Second Officer
Flight distance : 9052 ft
United States
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Tried again today, and it worked fine.  Very strange.
2019-4-16
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DJI Tony
Super Moderator

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Damager Posted at 4-16 16:57
Tried again today, and it worked fine.  Very strange.

Hi, thanks for the update. We're glad that it works fine now upon trying it again. Sorry for the inconvenience that you had. Thank you for continued support.
2019-4-17
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bryn7471
lvl.1
Flight distance : 25118 ft
United States
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I have the same problem with unlocking.  I unlock via cell phone text code through website.  It says its good to go.  Take drone outside to fly then I get the unlock screen, check off the 3 boxes, and says unlock successful.  Then I try to fly and it keeps asking for unlock again & again.  Even tried rebooting multiple times, no luck.... So then what I have been doing is shutting it off for a few hours then turn on again, then it allows me to fly, finally!  This has been going on for over a year.  Why is the DJI self unlock been horrible for the past year?
2019-7-25
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SullyS
lvl.2

Spain
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Hi, I cannot unlock the NFZ on the Pilot app. It was working fine until a couple of weeks ago. I've tried the solutions that I have read on the forum but no success. I have also applied for a custom unlock for a restricted area where I will be working next month (approval granted after letter submitted) but it is not showing up on my unlock menu on the app.
2019-7-30
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SullyS
lvl.2

Spain
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SullyS Posted at 7-30 23:58
Hi, I cannot unlock the NFZ on the Pilot app. It was working fine until a couple of weeks ago. I've tried the solutions that I have read on the forum but no success. I have also applied for a custom unlock for a restricted area where I will be working next month (approval granted after letter submitted) but it is not showing up on my unlock menu on the app.

I am going to be using the M2ED to test its functionality for a large enterprise that intends on purchasing a large number of these systems based on the outcome of the test. Therefore, no being able to fly it will be an issue.
2019-7-30
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djiuser_yITbng7knZ7E
lvl.1

Czechia
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Hello, we have Mavic 2ED and we are not able to unlock NFZ via sent certificate in DJI Pilot app, resp. we are not able to take-off in the NFZ. In DJI Pilot app is the certificate shown in the list of Other Unlocking certificates as valid, list of Aircraft's Unlocking Certificates is impty. Any advices? Thank you for your answer.
2-6 06:29
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fans4178fac8
lvl.1

United States
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Self unlock never works anymore. 5 hours and 12 attempts of trying. Just says unlocked and then loops back. What’s the issue here!!!?
2-9 14:37
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rwynant V1
Captain
Flight distance : 3098196 ft
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United States
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fans4178fac8 Posted at 2-9 14:37
Self unlock never works anymore. 5 hours and 12 attempts of trying. Just says unlocked and then loops back. What’s the issue here!!!?

Turn everything on,

Tap the 3 dots in the app

Go to Unlocking License

Tap on "Aircraft"

Turn OFF any licenses that are turned on

See how that goes........

Randy
2-12 12:47
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tyrelljason0gmail.com
lvl.1

United States
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Mine kept telling me that the unlock was successful and then prompt me to click yes but once I click yes it brought me right back to square one asking me to unlock and this is a place I've flown before, first time it was not working and I had to go get Wi-Fi once I did that it's still was not working until I updated the Geo maps which I think is the database  that is being mentioned, it took right off but then about two weeks later I went to fly the exact same route taking off from the exact same place for reshoots and the thing is a $2,000 paper weight, finally after I keep attempting to unlock and turning the thing on and off about 90 times it worked but almost cost me the gig, also told me that autonomous features were disable which did not happeN the first time around, making me think I was better off with my old DRONE, WHY DID WE SPEND ALL THIS MONEY AGAIN!?!? ITS A DAMN 2000$ PAPER WEIGHT MOST OF THE time!!!!
2-15 13:11
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Zakkaari Rokkanno
lvl.1

New Zealand
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DJI Mindy Posted at 2019-4-14 19:37
Hi there, sorry for the troubles on self-unlocking the NFZ, we see the Fly Safe Team has replied your email and escalated to the technical team for further information, the team will keep following up, hope the issue will be figured out soon.

I have applied online for my first ever unlock certificate to fly in authorization zone - said successful

on app - check & refresh Unlocking Licence list

comes up....

No Unlocking Certificate


whats up here?
2-15 22:25
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Tony Faz
lvl.2
Flight distance : 2379 ft
United States
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DJI should have a blanket unlock form to unlock a drone completely.  It is completely unacceptable for those that use their aircraft legally to not be able to take off due to restrictions put into place by a non-authority.
3-2 05:44
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rwynant V1
Captain
Flight distance : 3098196 ft
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United States
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Zakkaari Rokkanno Posted at 2-15 22:25
I have applied online for my first ever unlock certificate to fly in authorization zone - said successful

on app - check & refresh Unlocking Licence list

WiFi Hot spot and log into your DJI account and try again.

Randy
3-2 19:47
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crash1sttime
First Officer
Flight distance : 748924 ft
United Kingdom
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Simple answer, get rid of the MP2 and get the MP1, all the NFZ's can be removed quite easily with a little knowledge, then there is no need to try and use DJI's busted system
3-3 11:24
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CDobby
lvl.1
United States
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rwynant V1 Posted at 2-12 12:47
Turn everything on,

Tap the 3 dots in the app

Randy!  Thanks it worked... Too bad I had to wait til I got home and missed awesome footage today!
3-15 18:56
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rwynant V1
Captain
Flight distance : 3098196 ft
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United States
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CDobby Posted at 3-15 18:56
Randy!  Thanks it worked... Too bad I had to wait til I got home and missed awesome footage today!

Happy to help!!

Randy
https://www.facebook.com/aerial.traffica
3-16 08:53
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Loreto
lvl.2
Flight distance : 1933438 ft
Portugal
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Kingram Posted at 2019-4-15 14:38
Did this happen after you guys updated the precise fly safe database update ?

I have updated  the precise fly safe database update and the problem is :
www.dji.com/flysafe/geosystem/unlock page is not available, it gives 404 error
I can´t unlock a local blue NFZ I need , in order to have a job done.
5-2 06:31
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