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GEO System Unlocking for Custom Requests
232 5 4-14 16:31
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MRomine
lvl.4
Flight distance : 6094 ft
United States
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Not sure whwere to put this question so admins please move to the location best suited.

Can anyone comment on the normal length of a turn around to receive a Custom GEO System unlocking request?
4-14 16:31
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi MRomine, usually we will strive to process your request within one business day, if you haven't received any response, please PM me your application email, we will inform the team to check it, thank you.
4-14 18:46
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MRomine
lvl.4
Flight distance : 6094 ft
United States
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DJI Mindy Posted at 4-14 18:46
Hi MRomine, usually we will strive to process your request within one business day, if you haven't received any response, please PM me your application email, we will inform the team to check it, thank you.

HI DJI Mindy,

I have not gotten any response, including an Application e-mail. I sent the form on Friday 4/12 late afternoon.
What can I provide you to help you find my request?
4-15 12:18
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MRomine
lvl.4
Flight distance : 6094 ft
United States
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DJI Mindy Posted at 4-14 18:46
Hi MRomine, usually we will strive to process your request within one business day, if you haven't received any response, please PM me your application email, we will inform the team to check it, thank you.

Mindy,

This is the response that I got from Dick.Geng @ flysafe.dji.com but I do not understand his reply. I do not understand the map that is included in his reply because that is not a map of my area. I also have no idea where he got those GPS coordinates. Also with my request I sent a PDF of my COW from the FAA for the entire city of Bloomington, IL under the class D airspace. I have asked for more clarification but no response. thus far. Can you help clarify this matter?

Dear Mark,

Thank you for the email.

Sorry, your request has been rejected as the area(40.24655187,-87.87225063) you requested is not in the NFZ. Please kindly confirm.



If you have any further question, please feel free to contact us. We're always here to help.
Thanks for supporting DJI.

Best Regards

Dick.Geng
DJI Technical Support
Website: http://www.dji.com/support
Youtube: http://s.dji.com/Youtube-DJI
4-15 14:27
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MRomine
lvl.4
Flight distance : 6094 ft
United States
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OK, it looks like we have gotten it all sorted out.
4-15 16:15
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DJI Mindy
Administrator
Flight distance : 7 ft
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MRomine Posted at 4-15 16:15
OK, it looks like we have gotten it all sorted out.

Glad to hear the issue has been figured out. Wish you have a good time!
4-15 20:25
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