Nicoricosancho
Second Officer
Flight distance : 13196 ft
Canada
Offline
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Hey everyone, I just wanted to share a bit of my story regarding DJI service. First of all, I wanted to say THANK YOU DJI for the excellent customer service you guys are offering. It shows that you guys care about the people who purchased your products..and thanks for that!!
Long story short: I had abnormal vibration in the videos of my Mavic2 Pro. So I created a thread in this forum about the issue to confirm that it was an actual aircraft default. Thats when forum administator DJI Susan quickly confirmed with the engineers and told me to open a repair service ticket.
After opening the ticket and going through the process, my drone was on the way to California from Canada using UPS shipping. What sucked at the time is that I was rushed to get it back so shipping delay's were too long for me (about 10 days one way, to get to repair center). Why was I rushed you'd say? Well I'm going travelling this thursday. So I had exactly 19 days to get this whole process sorted.
Meanwhile, I was in direct contact through emails with DJI staff which made this process go faster and thanks to them. I really felt listened to as they were replying my emails within hours. I also requested an express shipping (which I was paying for since it's my request) so they did provide me a quote with express shipping fee's. Next thing you know I have a brand new drone 5 days prior my travels, which I was allowed to apply DJI care refresh on, so I did.
This is incredible that such a huge company like DJI cares so much about after sales service. This is just confirming that I will never go for any other drone company and will always purchase their top notch products, being confident that if anything happens, I will get supported.
THANKS DJI AND ALL OF YOUR AMAZING STAFF.
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