Headcase81
lvl.4
Flight distance : 665965 ft
Denmark
Offline
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May I ask if you lost your wings? The reason I ask is because it seems like there is a fault in the general policy, when sending back the drone you'll receive an email explaining how to ship. In the instructions they'll tell you to exclude the wings, therefore you won't get new ones even if it they break due to faulty equipment, put forth a request and after alot of back and forth I got my request accepted, best advice is to include a written reminder (make sure you have a copy} and be swift to check the shipping list when it comes and remind them if it's not on there. It might not mean much in other countries but for some reason all the vendors here have set a general level aroun 61 dollars for four props which I would rather use on a night at the cinema with my daughter, besides if it's faulty equipment covered by warranty it just seems fair. I'm sure you'll be flying soon, everything else worked flawless. Speedy assessment and reply, very fast in return shipping. Super documentation |
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