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Mavic 2 Zoom Crash
1951 29 2019-4-24
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ZoomUser
lvl.1
Flight distance : 396535 ft
United States
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I bought my Zoom from Best Buy a month ago.  As I was flying it around, two errors appeard on my screen;  "motor current error", and "main controller data error".  It was all over from there and the device spiraled to the ground and I am now without a drone.  I am sending it back to DJI.  Has anyone encountered these errors?
2019-4-24
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3BEPb
Second Officer
Flight distance : 165928 ft
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United States
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Looks like an easy case to get a warranty replacement.
2019-4-24
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ZoomUser
lvl.1
Flight distance : 396535 ft
United States
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3BEPb Posted at 4-24 06:14
Looks like an easy case to get a warranty replacement.

I hope to get it repaired or replaced either way.  It is my first drone I have ever bought and I really enjoy it.
2019-4-24
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3BEPb
Second Officer
Flight distance : 165928 ft
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United States
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Try to upload flight log. Interesting to see what happened

https://www.phantomhelp.com/logviewer/upload/
2019-4-24
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ZoomUser
lvl.1
Flight distance : 396535 ft
United States
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3BEPb Posted at 4-24 06:41
Try to upload flight log. Interesting to see what happened

https://www.phantomhelp.com/logviewer/upload/

Sure what is the name of the log that I need to get for you?
2019-4-24
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3BEPb
Second Officer
Flight distance : 165928 ft
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In the link I gave you they have explanation for whatever device you are using.
2019-4-24
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DJI Stephen
DJI team
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Hello and good day ZoomUser.  I'm really sorry to know what happened to your previous flight with your DJI Mavic 2 Zoom. It is great to know that you have contacted DJI Support and that you will be sending the drone in. We have the professional team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Thank for your support.
2019-4-24
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Headcase81
lvl.4
Flight distance : 665965 ft
Denmark
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May I ask if you lost your wings? The reason I ask is because it seems like there is a fault in the general policy, when sending back the drone you'll receive an email explaining how to ship. In the instructions they'll tell you to exclude the wings, therefore you won't get new ones even if it they break due to faulty equipment, put forth a request and after alot of back and forth I got my request accepted, best advice is to include a written reminder (make sure you have a copy} and be swift to check the shipping list when it comes and remind them if it's not on there. It might not mean much in other countries but for some reason all the vendors here have set a general level aroun 61 dollars for four props which I would rather use on a night at the cinema with my daughter, besides if it's faulty equipment covered by warranty it just seems fair. I'm sure you'll be flying soon, everything else worked flawless. Speedy assessment and reply, very fast in return shipping. Super documentation
2019-4-24
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Damager
Second Officer
Flight distance : 9052 ft
Canada
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Wings?  You mean propellers?
2019-4-24
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ZoomUser
lvl.1
Flight distance : 396535 ft
United States
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I shipped my drone back to DJI an hour ago.  I will keep everyone posted with timelines and updates.
2019-4-24
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Headcase81
lvl.4
Flight distance : 665965 ft
Denmark
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ZoomUser Posted at 4-24 10:03
I shipped my drone back to DJI an hour ago.  I will keep everyone posted with timelines and updates.

Looking forward..
2019-4-24
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hallmark007
Captain
Flight distance : 9812789 ft
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Ireland
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Just put up your flight log , we all might learn something from it .
2019-4-24
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jyc
Captain
Flight distance : 2246224 ft
Canada
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Damager Posted at 4-24 09:18
Wings?  You mean propellers?

You mean rotors?
2019-4-24
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HedgeTrimmer
Captain
United States
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jyc Posted at 4-24 13:50
You mean rotors?

You mean blades?  
2019-4-24
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Bing Err
Captain
Flight distance : 9249964 ft
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Damager Posted at 4-24 09:18
Wings?  You mean propellers?

You mean props?
2019-4-24
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Malibu Aerial
Second Officer
Flight distance : 143898 ft
United States
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I'm curious what caused the error.  Keep us posted.
2019-4-24
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
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Sorry to read that - hope the new one comes soon
2019-4-25
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Headcase81
lvl.4
Flight distance : 665965 ft
Denmark
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Clarification, indeed I meant props
2019-4-25
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ZoomUser
lvl.1
Flight distance : 396535 ft
United States
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Quick update:  the return shipping is done via UPS ground.  I am on the East Coast of the United States so it will take a full 7 days before it arrives in California.  I am assuming once it arrives at DJI, it will spend a few days in some sort of queue, then get looked at.  I am guessing that it will be three weeks minimum before I have another drone in my possession..  
2019-4-28
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ZoomUser
lvl.1
Flight distance : 396535 ft
United States
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A J Posted at 4-25 03:23
Sorry to read that - hope the new one comes soon

"New one"?  Have you seen this before?  
2019-4-28
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A J
Captain
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ZoomUser Posted at 4-28 17:57
"New one"?  Have you seen this before?

Yeah, you’ll probably get a refurb
2019-4-29
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ZoomUser
lvl.1
Flight distance : 396535 ft
United States
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My drone arrived today and it has been checked in. I received an inventory list and a notice that they are evaluating the issue and it may take up to three days to assess the damage.
2019-4-30
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Headcase81
lvl.4
Flight distance : 665965 ft
Denmark
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Fingers crossed
2019-4-30
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ZoomUser
lvl.1
Flight distance : 396535 ft
United States
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Update:  My drone arrived Tuesday and I received a notification that it has been replaced free of charge under warranty.  I emailed them asking if it will be a brand new aircraft, or refurb.  I will keep you all updated.
2019-5-3
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Decebalus
Captain
Flight distance : 203806 ft
Romania
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Any reply from them ? I do not think they need more than 3 days to reply to an email ..
2019-5-6
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hallmark007
Captain
Flight distance : 9812789 ft
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Ireland
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ZoomUser Posted at 5-3 07:24
Update:  My drone arrived Tuesday and I received a notification that it has been replaced free of charge under warranty.  I emailed them asking if it will be a brand new aircraft, or refurb.  I will keep you all updated.

Either way, if you get a refurb, it must be refurbished as new, so it look and act as new, I have been around here for a while and have noticed that refurbs preform extremely well and probably out preform new, because they go through many more checks before sold, anyways good luck .
2019-5-7
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Headcase81
lvl.4
Flight distance : 665965 ft
Denmark
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My replacement performs way better than the original, no problems at all. Had alot of "glitches" with the old one, kept thinking that they would fix it via updates, but no. After reciewing the second, there is no doubt in my mind that the first one was faulty all along. BTW got the PROPELLERS.
2019-5-7
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Hurley1718
Captain
Flight distance : 549295 ft
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United States
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Glad to hear you got it all resolved. Welcome to the forum and happy flying.
2019-5-7
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ZoomUser
lvl.1
Flight distance : 396535 ft
United States
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Update:  My drone was returned to me 14 days from the day I shipped it, East coast to West coast and back. They replaced the drone, no charge.  Thank you for taking care of me DJI!
2019-5-15
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Starfire3D
lvl.1
New Zealand
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Crossed fingers this never happens to me
2019-5-17
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