4 months old..... 250 flights...... never any issues. 2 minute flight on the weekend and lost my air in the water. Flew extensively over water while in Kaui for 3 months. Have submitted the log and video to DJI. They confirmed all was well....18 sats locked on.... home point recorded with precision take off. Went up 30 m, then 200 m horizontally over water.... took first video, then a 2nd.... lost my connection and never saw the air again. I have it configured to Return to home if signal is lost. It did not. DJI concluded it was fine until the log ended and could not determine anything further. Duh!!!

Extremely annoyed. DJI is offering a mere 30% off the cost of just the drone for approx $530 Cdn dollars.

What do you think?

You could post your log here but I’m not sure it will prove anything, but a second opinion might help .

Hi Jay, sorry to read the frustrations. I managed to open up the case number using your Forum account. I will formally forward, ask and seek assistance with the designated team to double check what we might possibly help you with. Your patience is highly appreciated. Thank you.

Don't give up yet!

I managed to open up the case number using your Forum account. I will formally forward, ask and seek assistance with the designated team to double check what we might possibly help you with.

djiuser_LwYfPfQ2rRH9 Posted at 7-23 02:38
I managed to open up the case number using your Forum account. I will formally forward, ask and seek assistance with the designated team to double check what we might possibly help you with.

Hi, the case has been closed and we've provided the replacement for his aircraft. Thank you.

My old mavic pro which is sleeping in the Norwegian sea acted totally the same reactions!!! I wrote DJI and posted my log to them but they did not do anything... I am still angry to them but apart from anger, nothing to do more.