The Skypod
 lvl.1
United States
Offline
|
DJI Stephen Posted at 2019-4-25 11:55
Hello and good day Fausto1991. Thank you for reaching out and for the inquiry. I am sorry to say that there is no DJI Assistant 2 for the DJI Inspire 1 or software of the same type. You need to update the firmware of the DJI Inspire 1 for you to be able to get all the most recent updates for the drone. I will be posting a link where in you can find the most recent update for the DJI Inspire 1 ( https://www.dji.com/inspire-1/info?site=brandsite&from=insite_search#downloads ). In addition I will be posting an official DJI Tutorial Video on DJI Inspire 1 – Aircraft Firmware Update Steps and Its Result Analysis. Thank you.
https://www.youtube.com/watch?v=I_bpkgNH0mU
I just got this message from DJI that say the Assitant software works with the Inspire 1.
Thank you for contacting DJI Technical Support.
We are sorry to hear about the issue you are experiencing while connecting your Inspire 1 to your DJI assistant 2. This is certainly not the experience we want for you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As for your concern, please make sure that you had powered on the drone after connecting the drone and PC. If the DJI Assistant 2 still doesn't recognize the drone, try another connecting cable, or reinstall the application. See if it works.
If the aircraft is not being detected by the computer, please follow the troubleshooting I provided below:
Here will show you how to reinstall the drivers using Device Manager on PC:
1. Power on the aircraft and connect it to PC via USB cable;
2. Select the Start button on PC, type Device Manager, and select it from the list of results;
3. Expand one of the categories to find the name of Unknown device, then right-click it, and select Update Driver;
4. Select Browse my computer for driver software andclick Browse and go to where the drivers located (Sample: C:\Program Files\DJI Product\DJI Assistant 2\Drivers);
5. Click Next and then the drivers will be installed.
After installing the drivers, re-plug the USB cable and launch DJI Assistant 2, then the Unknown Device should be gone from the Device Manager and DJI Assistant 2 should recognize the aircraft.
If the issue still persists, please try to disable the digital driver signature on your PC:
win 7:https://in.c.mi.com/thread-28161-1-0.html
win 8:https://learn.sparkfun.com/tutorials/disabling-driver-signature-on-windows-8/all
win10:https://ph.answers.acer.com/app/answers/detail/a_id/38288/~/windows-10%3A-disable-signed-driver-enforcemen
I hope this information is helpful. If there's anything else we can assist you with, please do not hesitate to let us know.
Thank you for choosing DJI and have a wonderful day ahead!
Best Regards,
Wayne
DJI Technical Support |
|
lvl.2
DJI team
