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Smart Controller Firmware Update Issue
1810 20 2019-4-26
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djiuser_t0oBdUCt0Zfh
lvl.1

United Kingdom
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Hi There,

I am trying to update my Smart Controller to the latest firmware (530), using the latest version of the DJI Assistant 2 For Mavic, however it gets to 16%, the Smart Controller beeps a few times then switches off.
A little while later it beeps a few times again and I get a message of 'The device connection is unstable'.

Anyone else having/had this issue and now what the problem is.

P.S. I do not have a SD card installed.


Thanks,
Nick



Screenshot 2019-04-26 at 18.32.50.png
Screenshot 2019-04-26 at 18.37.42.png
2019-4-26
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MickeyK
lvl.1

Germany
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I did update yesterday via the SC itself (not using PC/Assistant2) and ALL worked fine!!! No problems at all. Latest FW and DJI Go4 app latest version installed automatically.
2019-4-26
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ff22
Captain
United States
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Some folks have suggested trying another usb port, possibly a usb2 or one that is connected to the main board of the computer whereas some usb ports are actually hubs via internal wiring.  Also try using the cable that came with the SC for charging it.

I also tweaked the SC's Display settings to make timeout 30 minutes just so it might not timeout.
2019-4-26
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djiuser_oU8ID1zGanLx
lvl.2
Flight distance : 398314 ft
Taiwan
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I have never been successful in updating FW through Assistant 2.

Just decided to try again on my brand new SC. Tried 3 times, all faild at 96%.

I then switch on SC’s wifi and get the update promt immediately. Igoring the warning that only update on Assistant 2, the update on its own was pretty smooth and complete inprobably 10 minutes.

2019-4-26
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GlynH
Second Officer
Flight distance : 1328238 ft
United Kingdom
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MickeyK Posted at 4-26 11:29
I did update yesterday via the SC itself (not using PC/Assistant2) and ALL worked fine!!! No problems at all. Latest FW and DJI Go4 app latest version installed automatically.

Yeah a friend of mine updated seamlessly using the Smart Controller to take care of everything in about 15 minutes where I had two hours of frustration and five failed update attempts using DJI Assistant.

Why then did DJI state you could only do the update using Assistant 2.08?

It might have saved me hours of grief if I had ignored their ‘advice’ and just used the Smart Controller to update in the first place.
And it’s almost as if DJI knew there was going to be an issue as the very last line seems quite prophetic for many of us!

Quote;

Notes:
        •        This firmware version contains important updates, and the Smart Controllercan only be updated to this firmware version via DJI Assistant 2. Download the latest DJI Assistant 2, and follow the steps in the System Update section in the DJI Smart ControllerUser Manual. Download DJI Assistant 2 at https://www.dji.com/mavic-2/info#downloads.
        •        Contact DJI Support if the update fails several times.


-=Glyn=-


2019-4-26
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djiuser_t0oBdUCt0Zfh
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United Kingdom
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MickeyK Posted at 4-26 11:29
I did update yesterday via the SC itself (not using PC/Assistant2) and ALL worked fine!!! No problems at all. Latest FW and DJI Go4 app latest version installed automatically.

I have also tried on several occasions to update on the SC itself and it hangs on 0%.
2019-4-27
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djiuser_t0oBdUCt0Zfh
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United Kingdom
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djiuser_oU8ID1zGanLx Posted at 4-26 19:06
I have never been successful in updating FW through Assistant 2.

Just decided to try again on my brand new SC. Tried 3 times, all faild at 96%.

I have also tried on several occasions to update on the SC itself and it hangs on 0%.
2019-4-27
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djiuser_t0oBdUCt0Zfh
lvl.1

United Kingdom
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djiuser_oU8ID1zGanLx Posted at 4-26 19:06
I have never been successful in updating FW through Assistant 2.

Just decided to try again on my brand new SC. Tried 3 times, all faild at 96%.

I have also tried on several occasions to update on the SC itself and it hangs on 0%.
2019-4-27
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djiuser_t0oBdUCt0Zfh
lvl.1

United Kingdom
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GlynH Posted at 4-26 23:49
Yeah a friend of mine updated seamlessly using the Smart Controller to take care of everything in about 15 minutes where I had two hours of frustration and five failed update attempts using DJI Assistant.

Why then did DJI state you could only do the update using Assistant 2.08?

Like I said above I am using the latest version of DJI Assistant 2 for Mavic. I am also using the USB cable that came with the device as some people suggest not doing so can cause a problem.
2019-4-27
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Jaime Andres Rodriguez
New

Japan
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Hi

Today I was updating my firmware on the smart controller , it happens the same at 16% my control shut off , ir have a sd card inside.

Now my controller does not turn on. I don’t know what to do , don’t ever charge keep beeping in the first light.

Any recommendations to at least my control turn on ??
2019-4-27
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djiuser_t0oBdUCt0Zfh
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United Kingdom
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ff22 Posted at 4-26 16:06
Some folks have suggested trying another usb port, possibly a usb2 or one that is connected to the main board of the computer whereas some usb ports are actually hubs via internal wiring.  Also try using the cable that came with the SC for charging it.

I also tweaked the SC's Display settings to make timeout 30 minutes just so it might not timeout.

Thanks ff22, I changed the timeout to 30 minutes and it finally updated
2019-4-27
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TVOD
Second Officer
Flight distance : 1680082 ft
United Kingdom
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djiuser_t0oBdUCt0Zfh Posted at 4-27 01:22
I have also tried on several occasions to update on the SC itself and it hangs on 0%.

Hi i had issues so I Totally removed the Assistant 2 app from my computer and reinstalled, the upto date and correct app for my Mavic 2 and controller , there is a mavic 2 only app, if you didn't know
2019-4-27
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ting-ting
First Officer
Flight distance : 3319393 ft
United States
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Jaime Andres Rodriguez Posted at 4-27 02:13
Hi

Today I was updating my firmware on the smart controller , it happens the same at 16% my control shut off , ir have a sd card inside.

Trying updating the smart controller with out the sd card installed. But first to turn off the smart controller hold the power button down to at least 10 seconds and see if the controller turns off. Remember to download the lastest version to assistant 2
2019-4-27
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s.pecsi
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Flight distance : 228179 ft
Hungary
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Please help! Nothing works! I tried to update with win10 and win7, but updating didn't start (0%...). I can't control my SRC, because it just shows the dji logo after restarts. What to do?
2019-4-28
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fansc8fbf4e6
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Flight distance : 51142 ft
United Kingdom
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I’ve just spent over 2 hours trying to update my smart controller. Finally got it done! Here is what I found in case it saves someone wasting their time.

- I couldn’t update the Smart Controller (SC) over the wifi, it just hangs on 0%. I had to use my MAC and usb cable.
- I downloaded DJI Assistant V2.08 from the DJI site for my MAC
- On the SC go into settings-Display-Sleep and set it to 30mins to avoid it beeping and turning off during the update.
- Make sure you have a full charge on the SC
- Turn off the SC, then using the DJI flat USB cable supplied with the drone, plug directly into the MAC (not a USB hub, tried this and it didn’t work)
- Start DJI Assistant and turn on the SC
- It should detect the SC and then will come up with current version and latest version. In my case I was updating to V01.00.0530
- Don’t tap any of the windows that appear on the SC.
- DJI Assistant will go through Downloading 0 to 100%- Transmitting 0 to 100% - Updating 0 to 100%. It took about 15 mins when it finally worked. It took 8 attempts to make it through.
- In the final updating phase it seems to hang at 16% for a few mins, then similar delay at 98%
- SC restarts a couple of times near the end before it moves from 98% to 100%
2019-5-28
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djiuser_keYGENiFPePv
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United Kingdom
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djiuser_t0oBdUCt0Zfh Posted at 4-27 03:01
Thanks ff22, I changed the timeout to 30 minutes and it finally updated

Yep , its time out that causes the update to fail or hang !! As it disconnects tge controller from computer !!
2019-11-17
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overlandpros
lvl.1

United States
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I had same issues too. Died at 16%.

Update to latest Assistant2

Turn off screen timeout (I think this was the main issue) DJI really needs to put this in their tutorial.

Worked! thanks for the help. Every time I seemto use the DJI software products, its a headache.

3-28 08:56
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overlandpros
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United States
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also want to mention, the Assitant2 said it didn't finish at 98%, but the SC says it was completed successfully. I checked the SC current firmware and it appears to be correct.

Will update Mavic2 Zoom now...
3-28 09:05
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JohnDG
First Officer
Flight distance : 449993 ft
Belgium
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overlandpros Posted at 3-28 09:05
also want to mention, the Assitant2 said it didn't finish at 98%, but the SC says it was completed successfully. I checked the SC current firmware and it appears to be correct.

Will update Mavic2 Zoom now...

if you connect the SC back to the Assistent2, it will tell you if it needs update or not. Check once more, if assistent2 now says you have the latest firmware, you are good, even thou it said last time it completed 98%.

Just check for shure. If it tells you that you're not on the latest firmware, it means that your SC has rolled back to the former firmware. Just be shure you have restarted the SC after the update before you check again.
3-29 05:52
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hgpilot
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United States
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I'm having the same problem - set timeout to 30 minutes.  Hangs at 16% then moves on - gets the to the end, reboots, comes back up with a message that says "Note:  Latest Version Now" (sees screenshot)- then a few seconds later says there is a new version (see screenshot), click update, then "new version detected" - with the current / new version.  I repeat same steps and the same thing happens over and over and over.  

I have DJI Assistant 2.0.10 (latest) - read in an earlier post the PC update only works on the 2.0.08 version - is that correct?
4-2 04:05
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djiuser_t0oBdUCt0Zfh
lvl.1

United Kingdom
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Do you have a micro SD installed in the slot at the top of the controller? If so, remove it and try the update again - that worked for me.
4-2 04:17
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