DJI Diana
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Flight distance : 2408 ft
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djiuser_uK47kVSI2bHQ Posted at 4-30 10:18
So the above is the email I received from DJI, this basically proves to me they just will not approve a warranty claim. Prob #1- it occurred April 17th not March 17th, prob #2- same stock response of how it can't see power lines, it hit the pole people, tue pole , big as a tree trunk prob#3- there was no input from me on the controller, it was hovering, moved in a straight line toward the power pole , stopped for a second and then flew straight into the power pole.
I really didn't want to believe all the horror stories about their customer service, but , now I am seeing it firsthand.
So I guess, barring some kind of miracle, I will now have to use my last care refresh replacement.
Hi, I do apologize for what happened and for the whole situation. However, upon checking with your case it's already payment confirmed and you already settle the invoice for the second replacement with this, we can no longer dispute the invoice anymore. I hope you understand. Thank you. |
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