hallmark007
Captain
Flight distance : 9812789 ft
Spain
Offline
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Purchased a Smart Controller 7 weeks ago, used it no more than 4 times, last time working in the field , no problems looked down at controller and 5 d button was missing, i didn’t break it off I didn’t snag it and I didn’t abuse my controller in any way.
I shipped back to dji explaining what happened, and asked for my warranty to cover this issue,I hadread of at least two cases before mine which had exactly the same thing happen to their RC 5D button, so I thought this was a straight forward warranty case.
Low and behold I get an invoice from dji, 5D button cost €1.65, but wait we are going to charge you a whopping €125 for the privilege of replacing your 5D button, on a unit that was 7 weeks old, needless to say I won’t be paying this jumped up over charged ridiculous payment, I have contacted my countries authorities on my protection against which is no less than a mafia style org, if this is what dji are charging for a button then maybe a screen €350 , it’s a complete joke, it’s a set up to completely ignore customers rights, I have included this in several threads, in everyone moderators have shied away, it’s only when I think about it, djis customers who buy premium dji products are being robbed blind by there ridiculous policy’s .
This is both underhanded and totally demeaning of their customers, I say shame on all of them .
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