I can use my CineSSD station on my desktop fine but if I use them on my Surface Book 2 they eject before I even get a chance to start copying data.
I can use any other card reader, external hard drive or USB device on thh Surface Book 2 without a problem so why can't I use the CineSSD station?
I use the SB2 as my backup station in the field so this is a big issue for me.

Hi, there. Thank you for reaching out. We do apologize for the inconvenience. The best way that I can help you with this concern is to forward this one to our designated department. Thank you for your kind and consideration. Have a safe and happy flying always!

DJI Gamora Posted at 5-3 13:57
Hi, there. Thank you for reaching out. We do apologize for the inconvenience. The best way that I can help you with this concern is to forward this one to our designated department. Thank you for your kind and consideration. Have a safe and happy flying always!

Please could you advice where to contact. Thanks

Byte Posted at 5-4 08:40
Please could you advice where to contact. Thanks

You're most welcome. This concern has already been forwarded to our related team and we are waiting for the feedback. Appreciate your patience and support.

did you get a response I'm having the same problem