Connection via cable sometimes works, sometimes doesn't work. Why?!
I can't hit a button "record" on gimbal very often.
I am really tired of this and angry. Why?


5D Mark IV.

Hi, we're sorry to know about this situation. I would like to clarify that type of cable are you using? Are you trying the capture a photo or record a video? Did the firmware of your Ronin-S is up to date? For the function of the Camera button, please refer to the link below. Kindly keep us posted on the latest progress.

I am using that type of cable:
http://prntscr.com/nrjwm8
I am using this in a RECORD movie.

I have VERY OFTEN situation that record button doesn't work.
So, sometimes it work perfectly and sometime doesn't work at all.
I don't know what to do with it.

I upgraded my firmware in Ronin in the beginning of 2019.

So?             Now what?

I sad that this don't work. Sometimes work, sometimes doesn't work. Here is a proof:  https://youtu.be/cdfij8F2ghg
Why I am still waiting for a response?