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141 3 5-14 07:47
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Jim Watkins
First Officer
Flight distance : 8848285 ft
United States
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Greetings all,


It is human nature to be quick to complain but not so quick to praise.  Without getting into the specifics, I want to make this post to let all know that DJI went the extra mile in a recent repair case I had.  DJI replaced my P4P and battery at no charge to me eventhough it was no longer under warranty.  The crash was not caused by pilot error, nevertheless DJI was not obligated to replace it, but they did.  So, I just want to say thanks.


--Jim
(Burbank, CA)
5-14 07:47
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DJI Stephen
Super Moderator

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Hello and good day Jim. Thank you for sharing your wonderful experience with DJI. Rest assured that DJI Is doing it's best to give out the best customer service to all our values members and customers. Have a safe and happy flying always.
5-14 08:04
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ALABAMA
Captain
Flight distance : 7733446 ft
United States
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Always like to hear of a compliment instead of a gripe!  Glad you posted this.
5-14 08:30
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RedHotPoker
Captain
Flight distance : 165059 ft
Canada
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That’s great new Jim. Really appreciated by me, and surely most others here, as well.

Yes, it’s true, we are quick to condemn, but slow on the praise...


Glad it worked out for you, & that's great, That  you are once again happy.  Good stuff, wonderful ending.


RedHotPoker
5-14 09:23
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