Suren
Captain
Flight distance : 13425892 ft
South Africa
Offline
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DJI Diana Posted at 5-19 09:54
Hi Suren, sorry to hear that. However, we do not support shipping to South Africa for now. Would you able to send us a screenshot of the previous conversation you had with one of our DJI Support for us to further check on this? Looking forward to your response. Thank you.
hi, below is the email from Dji
DJI SUPPORT (DJI Support)
5月19日 CST16:45
Dear Customer,
Thanks for getting back to us.
We are sorry for the frustrating experience you have had with our product. We also want to figure out the cause of the incident, however, it was not recorded. As you can see the flight record ended at flight time 14'47'', there was no more flight record after that.
There were many possibilities which would lead to the interruption of the flight record. For example, if there are obstacles or interference blocking the remote signal, the disconnection would happen; The flight record would also be interrupted if the mobile device and the remote controller is disconnected, Or it also has something to do with the mobile device itself. All of these didn't indicate the aircraft's problem and "firmware" issue. Besides, it's suggested to avoid flying close to the water surface. The vision systems would be affected by flying over the transparent surface.
In this case, due to the interruption of the record, the cause for this incident was not recorded, but it was verified from the record that there was no malfunction found before the record was cut off. The aircraft was under your control and responded well, it worked normally before flight record ended. For your case, it's unable to locate the main reason according to the flight records you provided, we cannot explain the detail of the incident. As such, we provide the 30% discount for this case.
The shipping address in South Africa is available and please kindly send us the following information if you would like to accept the offer:
Shipping address:
Contact name:
Phone number:
Should you have more questions, please feel free to let me know.
Thanks for your support. Have a nice day.
Best Regards,
Katy
DJI Technical Support
Website: http://www.dji.com/support
Youtube: http://s.dji.com/Youtube-DJI
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