glen mcdowell
lvl.1
Flight distance : 815102 ft
United States
Offline
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Gimbal Disconnected error after repeated DJI North America Repair
System still not working after two back to back trips to DJI Repair North America, case no. CAS-2956486-V8K1Y4 and case no. CAS-3020787-F7X9R4.
First case was for poor image quality, black and white artifacts. Paid $136.94. Returned with new problem Gimbal Disconnected Error.
Second case was for Gimbal Disconnected Error. Repair under warranty. Returned with Gimbal Disconnected Error. System not repaired.
Aircraft and X5s sent both times. Used DJI chat before sending in a second time only to wait several days to be advised to send it in. I've had great repair experiences with an X5 camera and a TB50 battery but my current experience has been very dissappointing. The original repair was not due to neglect or accident and I've seen others with the same problem.
https://forum.dji.com/thread-116089-1-1.html
https://inspirepilots.com/thread ... ern-on-shots.17688/
I feel I've paid for a repair that caused another repair, that I feel should have been under warranty given other reports of the same problem. This is professional gear that I need for work and I'd like to have confidence in DJI equipment and the repair process.
Thanks for listening.
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