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DJI Ronin S Cannot load firmware list
1513 12 2019-5-20
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Catic
lvl.3
Flight distance : 243783 ft
Serbia
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Hello i just wanted to update my DJI Ronin S and i get this bug that says i can not load firmware list.I tryed on 2 PC and i got the latest drivers .Is there a solution on this ?
2019-5-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Catic, sorry for the troubles on updating the firmware, please check the following steps to troubleshoot.
1. Is the DJI PRO Assistant for Ronin the latest version v2.0.2?
2. Will the Ronin-S be recognized by the DJI PRO Assistant?
3. Please unplug the Type-C cable and reboot the device, refresh again when the Ronin-S is powering on.
If the issue persists, please export the logs for further analysis, thank you.
Windows:C:\Users\xxxxxxxx\AppData\Roaming\DJI Assistant 2\RONIN\log
Mac: ~/Library/Application Support/DJI Pro Assistant For Ronin⁩ /⁨Contents⁩/⁨DJIApp
2019-5-21
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Catic
lvl.3
Flight distance : 243783 ft
Serbia
Offline

Hello i try 1 2 3 option nothing works still the same . Here is the log

[12:45:14.069][DJIIdentifierMgr    ] Device Arrive COM3
[12:45:14.069][DJICmdIo            ] open COM3
[12:45:14.270][DJISerialIo         ] Open COM3 success!
[12:45:14.270][DJIIdentifierMgr    ] open device succeed
[12:45:14.299][DJIIdentifierMgr    ] [Center_board , hg700        , 01.00.06.40  ], App
[12:45:14.299][DJIDeviceMgr        ] device service ready! COM3
[12:45:14.306][DJIDeviceMgr        ] DevArrival, Center_board, hg700, ,01.00.06.40, 346bbcde7e78d76d664b229e28be382ece6c6d0b, activated
[12:45:14.843][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[12:45:14.873][DJIWebFileGetter    ] [OnFinish]reply statusCode=201
[12:45:15.203][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[12:45:15.870][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.40, 346bbcde7e78d76d664b229e28be382ece6c6d0b, activated
[12:45:15.887][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.40, 346bbcde7e78d76d664b229e28be382ece6c6d0b, activated
[12:45:16.019][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[12:45:16.157][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[12:45:16.245][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[12:45:16.245][DJIServerApi        ] [ApiV2UserUsertype]url=https://mydjiflight.dji.com/api/v2/user/user_type||device_token=5b335da3-f69a-458c-8a1a-caec72f2ebad
[12:45:16.430][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[12:45:16.449][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[12:45:16.605][DJIWebFileGetter    ] [OnFinish]reply statusCode=201
[12:45:16.605][DJILogin            ] user type:
[12:45:18.378][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.40, 346bbcde7e78d76d664b229e28be382ece6c6d0b, activated
[12:45:18.414][DJIDeviceMgr        ] Refresh DevArrival, Center_board, hg700, ,01.00.06.40, 346bbcde7e78d76d664b229e28be382ece6c6d0b, activated
[12:45:18.473][DJIUpgradeMgr       ] ServiceUrl : https://mydjiflight.dji.com/links/links/hg700
[12:45:18.473][DJIUpgradeView      ] userType :
[12:45:18.480][DJIDeviceInfoEnumera]   5%  1/17 GCU(7)
[12:45:18.481][DJIDeviceInfoEnumera]  11%  2/17 Battery(0)
[12:45:18.486][DJIDeviceInfoEnumera]  17%  3/17 Yaw(3)
[12:45:18.486][DJIDeviceInfoEnumera]  23%  4/17 Bluetooth(1)
[12:45:18.529][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[12:45:18.556][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[12:45:18.557][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[12:45:18.557][DJIWebFileGetter    ] [OnFinish]reply statusCode=200
[12:45:19.285][DJIDeviceInfoEnumera]  29%  5/17 IMU(0)
[12:45:19.285][DJIDeviceInfoEnumera]  35%  6/17 Pitch(1)
[12:45:19.293][DJIDeviceInfoEnumera]  41%  7/17 Roll(2)
[12:45:20.509][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus_Wheel(6:1)
[12:45:20.509][DJIDeviceInfoEnumera]  47%  8/17 Focus_Wheel(1)
[12:45:20.509][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD(5:6)
[12:45:20.509][DJIDeviceInfoEnumera]  52%  9/17 LCD(6)
[12:45:20.509][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD_flash(5:3)
[12:45:20.509][DJIDeviceInfoEnumera]  58% 10/17 LCD_flash(3)
[12:45:20.509][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: On-board Mount(5:0)
[12:45:20.509][DJIDeviceInfoEnumera]  64% 11/17 On-board Mount(0)
[12:45:20.509][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Handler(5:4)
[12:45:20.509][DJIDeviceInfoEnumera]  70% 12/17 Focus Handler(4)
[12:45:20.519][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: RC Handler(5:5)
[12:45:20.519][DJIDeviceInfoEnumera]  76% 13/17 RC Handler(5)
[12:45:20.519][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: EXT_GPS(5:1)
[12:45:20.519][DJIDeviceInfoEnumera]  82% 14/17 EXT_GPS(1)
[12:45:20.519][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Motor(31:5)
[12:45:20.519][DJIDeviceInfoEnumera]  88% 15/17 Focus Motor(5)
[12:45:20.519][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Iris Motor (31:6)
[12:45:20.519][DJIDeviceInfoEnumera]  94% 16/17 Iris Motor (6)
[12:45:20.519][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Zoom Motor(31:7)
[12:45:20.519][DJIDeviceInfoEnumera] 100% 17/17 Zoom Motor(7)
[12:45:20.519][DJIDeviceInfoEnumera] GCU            (5 :7) Ldr : 01.00.03.00 App : 01.00.06.40   
[12:45:20.519][DJIDeviceInfoEnumera] IMU            (4 :0) Ldr : 00.01.00.16 App : 00.01.09.37   GB09
[12:45:20.519][DJIDeviceInfoEnumera] Pitch          (4 :1) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[12:45:20.519][DJIDeviceInfoEnumera] Roll           (4 :2) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[12:45:20.519][DJIDeviceInfoEnumera] Yaw            (4 :3) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[12:45:20.519][DJIDeviceInfoEnumera] Bluetooth      (7 :1) Ldr : 00.00.00.04 App : 05.04.00.00   BLE CC2540
[12:45:20.519][DJIDeviceInfoEnumera] Focus_Wheel    (6 :1) device no reply, request timeout!  
[12:45:20.519][DJIDeviceInfoEnumera] LCD            (5 :6) device no reply, request timeout!  
[12:45:20.519][DJIDeviceInfoEnumera] LCD_flash      (5 :3) device no reply, request timeout!  
[12:45:20.519][DJIDeviceInfoEnumera] On-board Mount (5 :0) device no reply, request timeout!  
[12:45:20.519][DJIDeviceInfoEnumera] Focus Handler  (5 :4) device no reply, request timeout!  
[12:45:20.519][DJIDeviceInfoEnumera] RC Handler     (5 :5) device no reply, request timeout!  
[12:45:20.519][DJIDeviceInfoEnumera] Battery        (11:0) Ldr : 00.00.00.01 App : 04.73.05.07   HG700BATTERY
[12:45:20.519][DJIDeviceInfoEnumera] EXT_GPS        (5 :1) device no reply, request timeout!  
[12:45:20.519][DJIDeviceInfoEnumera] Focus Motor    (31:5) device no reply, request timeout!  
[12:45:20.519][DJIDeviceInfoEnumera] Iris Motor     (31:6) device no reply, request timeout!  
[12:45:20.519][DJIDeviceInfoEnumera] Zoom Motor     (31:7) device no reply, request timeout!  
[12:45:20.520][DJIServerApi        ] [LinksLinks]url=https://mydjiflight.dji.com/links/links/hg700||productId=versionlistHG700
[12:45:20.795][DJIWebFileGetter    ] [OnFinish]reply statusCode=302
[12:45:20.890][DJIWebFileGetter    ] NetworkError: 3
[12:45:20.890][DJIWebFileGetter    ] [OnFinish]reply statusCode=0
[12:45:20.890][DJIWebFileGetter    ] Reply error :3
[12:45:20.890][DJIWebFileGetter    ] Reply error string :Host terra-2-g.djicdn.com not found
[12:45:21.419][DJIWebSocketServer  ] No service for [/controller/config/user/346bbcde7e78d76d664b229e28be382ece6c6d0b]
[12:45:23.428][DJIUpgradeMgr       ] ServiceUrl : https://mydjiflight.dji.com/links/links/hg700
[12:45:23.428][DJIUpgradeView      ] userType :
[12:45:23.440][DJIDeviceInfoEnumera]   5%  1/17 GCU(7)
[12:45:23.440][DJIDeviceInfoEnumera]  11%  2/17 Battery(0)
[12:45:23.440][DJIDeviceInfoEnumera]  17%  3/17 Yaw(3)
[12:45:23.446][DJIDeviceInfoEnumera]  23%  4/17 Bluetooth(1)
[12:45:24.238][DJIDeviceInfoEnumera]  29%  5/17 Pitch(1)
[12:45:24.238][DJIDeviceInfoEnumera]  35%  6/17 Roll(2)
[12:45:25.048][DJIDeviceInfoEnumera]  41%  7/17 IMU(0)
[12:45:25.469][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus_Wheel(6:1)
[12:45:25.469][DJIDeviceInfoEnumera]  47%  8/17 Focus_Wheel(1)
[12:45:25.469][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD(5:6)
[12:45:25.469][DJIDeviceInfoEnumera]  52%  9/17 LCD(6)
[12:45:25.469][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: LCD_flash(5:3)
[12:45:25.469][DJIDeviceInfoEnumera]  58% 10/17 LCD_flash(3)
[12:45:25.469][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: On-board Mount(5:0)
[12:45:25.469][DJIDeviceInfoEnumera]  64% 11/17 On-board Mount(0)
[12:45:25.469][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Handler(5:4)
[12:45:25.469][DJIDeviceInfoEnumera]  70% 12/17 Focus Handler(4)
[12:45:25.479][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: RC Handler(5:5)
[12:45:25.479][DJIDeviceInfoEnumera]  76% 13/17 RC Handler(5)
[12:45:25.479][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: EXT_GPS(5:1)
[12:45:25.479][DJIDeviceInfoEnumera]  82% 14/17 EXT_GPS(1)
[12:45:25.479][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Focus Motor(31:5)
[12:45:25.479][DJIDeviceInfoEnumera]  88% 15/17 Focus Motor(5)
[12:45:25.479][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Iris Motor (31:6)
[12:45:25.479][DJIDeviceInfoEnumera]  94% 16/17 Iris Motor (6)
[12:45:25.479][DJIDeviceInfoEnumera] QueryDeviceVersion Timeout, Fail Dev: Zoom Motor(31:7)
[12:45:25.479][DJIDeviceInfoEnumera] 100% 17/17 Zoom Motor(7)
[12:45:25.479][DJIDeviceInfoEnumera] GCU            (5 :7) Ldr : 01.00.03.00 App : 01.00.06.40   
[12:45:25.479][DJIDeviceInfoEnumera] IMU            (4 :0) Ldr : 00.01.00.16 App : 00.01.09.37   GB09
[12:45:25.479][DJIDeviceInfoEnumera] Pitch          (4 :1) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[12:45:25.479][DJIDeviceInfoEnumera] Roll           (4 :2) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[12:45:25.479][DJIDeviceInfoEnumera] Yaw            (4 :3) Ldr : 01.00.00.03 App : 01.00.00.10   GB09
[12:45:25.479][DJIDeviceInfoEnumera] Bluetooth      (7 :1) Ldr : 00.00.00.04 App : 05.04.00.00   BLE CC2540
[12:45:25.479][DJIDeviceInfoEnumera] Focus_Wheel    (6 :1) device no reply, request timeout!  
[12:45:25.479][DJIDeviceInfoEnumera] LCD            (5 :6) device no reply, request timeout!  
[12:45:25.479][DJIDeviceInfoEnumera] LCD_flash      (5 :3) device no reply, request timeout!  
[12:45:25.479][DJIDeviceInfoEnumera] On-board Mount (5 :0) device no reply, request timeout!  
[12:45:25.479][DJIDeviceInfoEnumera] Focus Handler  (5 :4) device no reply, request timeout!  
[12:45:25.479][DJIDeviceInfoEnumera] RC Handler     (5 :5) device no reply, request timeout!  
[12:45:25.479][DJIDeviceInfoEnumera] Battery        (11:0) Ldr : 00.00.00.01 App : 04.73.05.07   HG700BATTERY
[12:45:25.479][DJIDeviceInfoEnumera] EXT_GPS        (5 :1) device no reply, request timeout!  
[12:45:25.479][DJIDeviceInfoEnumera] Focus Motor    (31:5) device no reply, request timeout!  
[12:45:25.479][DJIDeviceInfoEnumera] Iris Motor     (31:6) device no reply, request timeout!  
[12:45:25.480][DJIDeviceInfoEnumera] Zoom Motor     (31:7) device no reply, request timeout!  
[12:45:25.480][DJIServerApi        ] [LinksLinks]url=https://mydjiflight.dji.com/links/links/hg700||productId=versionlistHG700
[12:45:25.626][DJIWebFileGetter    ] [OnFinish]reply statusCode=302
[12:45:25.639][DJIWebFileGetter    ] NetworkError: 3
[12:45:25.640][DJIWebFileGetter    ] [OnFinish]reply statusCode=0
[12:45:25.640][DJIWebFileGetter    ] Reply error :3
[12:45:25.640][DJIWebFileGetter    ] Reply error string :Host terra-2-g.djicdn.com not found
[12:45:35.243][                    ] release class DJIIdentifierInterface<class DJISecondIdentifier>
[12:45:35.243][                    ] Release DJIIdentifier.
[12:45:35.243][                    ] release class DJIIdentifierInterface<class DJIGeneralIdentifier>
[12:45:35.243][                    ] Release DJIIdentifier.
[12:45:35.243][gen_idf_COM3        ] release class DJIIdentifierInterface<class DJIGeneralIdentifier>
[12:45:35.243][gen_idf_COM3        ] Release DJIIdentifier.
[12:45:35.249][DJISerialIo         ] Free COM3 success!
2019-5-21
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Catic Posted at 5-21 02:55
Hello i try 1 2 3 option nothing works still the same . Here is the log

[12:45:14.069][DJIIdentifierMgr    ] Device Arrive COM3

Thanks for the log, it seems there is a network error, did you try with another network? May I have the serial number of your Ronin-S? Could you please try to turn off the firewall in your computer to try again?
2019-5-23
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Catic
lvl.3
Flight distance : 243783 ft
Serbia
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I try it doesnt work . I try on 2 ronin-s and on 3 PC it is the same error . Serial number of my Ronin-s is  : 0EMDF8800D00N5
2019-5-23
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Catic
lvl.3
Flight distance : 243783 ft
Serbia
Offline

DJI Mindy Posted at 5-23 03:31
Thanks for the log, it seems there is a network error, did you try with another network? May I have the serial number of your Ronin-S? Could you please try to turn off the firewall in your computer to try again?

And i tryed with firewall turned OFF no help
2019-5-23
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Catic
lvl.3
Flight distance : 243783 ft
Serbia
Offline

Hello support
2019-5-24
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Catic
lvl.3
Flight distance : 243783 ft
Serbia
Offline

Any fix yet ?
2019-5-30
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fans258bb479
New

Spain
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Hi everyone, I´m having problems with firmware update of Ronin S, in the app, about, firmware shows N/A, and there is no way to know which version I have, and not updates available, then I can´t connect Sony Alpha 7 III whit the focus controller wheel, any solution?? I exported the  ui_ass2.log if this helps

2019-6-2
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Catic
lvl.3
Flight distance : 243783 ft
Serbia
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Same but no help from DJI
2019-6-3
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gregrev
lvl.1
Flight distance : 870476 ft
United States
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I had the same "Cannot Load Firmware" issue. It appears it's an issue with certain network connections... I was able to solve it on the Mac by simply connecting to my iPhone's 3G connection as a Personal Hotspot instead of my home wifi. Go figure.
2019-6-8
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FPV777
lvl.1
Flight distance : 43507 ft
  • >>>
Russia
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I have same problem ((DJI what are u doing ??? How to fixxxxxx????????
2019-12-25
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Javier carmona9
lvl.1
Chile
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SAME PROBLEM
1-2 06:29
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