Spark out of warranty
478 3 2019-5-21
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xtremedecals
lvl.1
Flight distance : 725315 ft
United States
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So my spark started to have gimbal issues  and control no t staying connected , a few weeks ago it become really bad, contacted dji, I sent it back for repair, controller and drone, 3 days later I got an email saying that
I was out of warranty I need to paid 49 for
replacement, when I request  repair  was under warranty, when they received warranty expired.
Also I forgot to remove my SD card from the drone  
Now I have 2 questions
1 it should be covered under warranty since I requested repair it when was a active?
2 if I paid for replacement I will get my SD card back and the controller replaced too?

Thanks.
2019-5-21
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DJI Mindy
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Flight distance : 7 ft
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Hi xtremedecals, sorry for the confusion caused, your concern has been escalated to the appropriate team to double check, we will have someone to contact you after verification, please wait patiently, thank you.
2019-5-21
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xtremedecals
lvl.1
Flight distance : 725315 ft
United States
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DJI Mindy Posted at 5-21 19:18
Hi xtremedecals, sorry for the confusion caused, your concern has been escalated to the appropriate team to double check, we will have someone to contact you after verification, please wait patiently, thank you.

ok, thanks
2019-5-22
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DJI Mindy
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You are welcome, hope your concern will be figured out soon.
2019-5-22
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