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459 15 5-22 23:43
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Nathan081
lvl.1
Flight distance : 1627 ft

Malaysia
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Please check 08QCECFP020MBF

Thanks
5-22 23:43
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Nathan, I have sent you PM, please check, thanks.
5-23 02:06
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Brucecharlton1220
lvl.3
Flight distance : 171833 ft
United States
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Hi i would like to check my phantom 4 serial number 07D3G3R002J045 to see if it’s refurbished or new thank you And activation date. Thanks in advance.
5-24 08:31
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DJI Mindy
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Flight distance : 7 ft
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Brucecharlton1220 Posted at 5-24 08:31
Hi i would like to check my phantom 4 serial number 07D3G3R002J045 to see if it’s refurbished or new thank you And activation date. Thanks in advance.

We're sorry that it is not available to check whether the drone is refurbished or not. Also, according to the current policy, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the production date that shows on the product, unless otherwise agreed upon between you and DJI. Hope for your understanding.
5-25 01:03
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Brucecharlton1220
lvl.3
Flight distance : 171833 ft
United States
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Hi Mindy this is  my drone i sent in for repair and i payed the 223 dollars to repair it because it was out of warranty and being such a small repair it was worth it. The reason i am asking for information is  the shipping receipt from dji shows the new number 07D3G3R002J045 which means they replaced the drone that is why i’m trying to find out if it is new or refurbished. Because that makes no sense to replace for such a small repair. And you say that that information is not available but in 2018  when my last drone was replaced you and dji thor were able to let me know it was new  and not refurbished and you gave me the activation date also. Thank You. Bruce. i
5-25 02:59
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Brucecharlton1220
lvl.3
Flight distance : 171833 ft
United States
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DJI Mindy Posted at 5-25 01:03
We're sorry that it is not available to check whether the drone is refurbished or not. Also, according to the current policy, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the production date that shows on the product, unless otherwise agreed upon between you and DJI. Hope for your understanding.

Hi Mindy this is  my drone i sent in for repair and i payed the 223 dollars to repair it because it was out of warranty and being such a small repair it was worth it. The reason i am asking for information is  the shipping receipt from dji shows the new number 07D3G3R002J045 which means they replaced the drone that is why i’m trying to find out if it is new or refurbished. Because that makes no sense to replace for such a small repair. And you say that that information is not available but in 2018  when my last drone was replaced you and dji thor were able to let me know it was new  and not refurbished and you gave me the activation date also. Thank You. Bruce. Sorry to post twice i was having problems with reply on my phone this morning.
5-25 12:28
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Brucecharlton1220
lvl.3
Flight distance : 171833 ft
United States
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Hi Mindy has any one read my post that can let me know if the drone dji is sending me is refurbished or new. Thank You.
5-26 04:04
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DJI Mindy
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Brucecharlton1220 Posted at 5-26 04:04
Hi Mindy has any one read my post that can let me know if the drone dji is sending me is refurbished or new. Thank You.

The products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. We are unable to check if it is new or refurbished, but the shipped drone must have been tested, may I know if there is any problem with it?
5-27 02:02
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Brucecharlton1220
lvl.3
Flight distance : 171833 ft
United States
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Thanks Mindy but customer service already gave me and answer.
5-29 20:19
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DJI Mindy
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Flight distance : 7 ft
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Brucecharlton1220 Posted at 5-29 20:19
Thanks Mindy but customer service already gave me and answer.

Alright, please let us know if you have any further concern, hope you enjoy flying.
5-30 20:06
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djiuser_S7jizheQeoRS
New
Sweden
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I try to activaye my  care refrech but it say its wrong  s/n nr on my mavic 2 "163DFCP0017WJ6" wat shod i do?
7-11 06:44
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DJI Mindy
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djiuser_S7jizheQeoRS Posted at 7-11 06:44
I try to activaye my  care refrech but it say its wrong  s/n nr on my mavic 2 "163DFCP0017WJ6" wat shod i do?

Hi there, I have tried your SN and it is working, no error message. Please select the correct product and country and try again.
7-11 20:13
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fansb714d9ad
lvl.1

United States
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DJI Mindy Posted at 5-23 02:06
Hi Nathan, I have sent you PM, please check, thanks.

Hi there!
Can you check my serial number as well?
0ASDE8W1B10041

I receive activation erro 1112 for my new Spark.
Thanks
Armin
7-14 14:53
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DJI Mindy
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Flight distance : 7 ft
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fansb714d9ad Posted at 7-14 14:53
Hi there!
Can you check my serial number as well?
0ASDE8W1B10041

Hi Arminm, sorry for the troubles on activating the drone, may we verify when and where you purchased the drone? Was the package sealed when you received it? May we have the proof of purchase for further verification? Thank you.
7-14 19:13
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Armin-SP
lvl.1

United States
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DJI Mindy Posted at 7-14 19:13
Hi Arminm, sorry for the troubles on activating the drone, may we verify when and where you purchased the drone? Was the package sealed when you received it? May we have the proof of purchase for further verification? Thank you.

Hi Mindy!  Thanks for the response. I bought the Spark at Amazon, the store is called Mamo Trading. The seal was not broken. Everything seemed to be OK. I am attaching the invoice.It was delivered last week .
1 of: DJI Spark, Fly More Combo, Alpine White
Sold by: Mamo Trading (seller profile)
Amazon.com order number: 112-1926656-1506600
Order Placed: July 2, 2019
7-15 18:20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Armin-SP Posted at 7-15 18:20
Hi Mindy!  Thanks for the response. I bought the Spark at Amazon, the store is called Mamo Trading. The seal was not broken. Everything seemed to be OK. I am attaching the invoice.It was delivered last week .
1 of: DJI Spark, Fly More Combo, Alpine White
Sold by: Mamo Trading (seller profile)

Thanks for the details, we are sorry to inform you that your product is unable to be activated because it was reported as stolen during transportation. We have already reported this case to the local police and insurance company. In order to protect your rights and interests, please contact the party who sold you the product for a refund, sorry for the inconvenience caused.
7-15 19:30
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