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Check Serial Number
3628 28 5-22 23:43
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Nathan081
lvl.1
Flight distance : 1627 ft

Malaysia
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Please check 08QCECFP020MBF

Thanks
5-22 23:43
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DJI Mindy
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Hi Nathan, I have sent you PM, please check, thanks.
5-23 02:06
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Brucecharlton1220
lvl.3
Flight distance : 171877 ft
United States
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Hi i would like to check my phantom 4 serial number 07D3G3R002J045 to see if it’s refurbished or new thank you And activation date. Thanks in advance.
5-24 08:31
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DJI Mindy
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Brucecharlton1220 Posted at 5-24 08:31
Hi i would like to check my phantom 4 serial number 07D3G3R002J045 to see if it’s refurbished or new thank you And activation date. Thanks in advance.

We're sorry that it is not available to check whether the drone is refurbished or not. Also, according to the current policy, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the production date that shows on the product, unless otherwise agreed upon between you and DJI. Hope for your understanding.
5-25 01:03
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Brucecharlton1220
lvl.3
Flight distance : 171877 ft
United States
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Hi Mindy this is  my drone i sent in for repair and i payed the 223 dollars to repair it because it was out of warranty and being such a small repair it was worth it. The reason i am asking for information is  the shipping receipt from dji shows the new number 07D3G3R002J045 which means they replaced the drone that is why i’m trying to find out if it is new or refurbished. Because that makes no sense to replace for such a small repair. And you say that that information is not available but in 2018  when my last drone was replaced you and dji thor were able to let me know it was new  and not refurbished and you gave me the activation date also. Thank You. Bruce. i
5-25 02:59
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Brucecharlton1220
lvl.3
Flight distance : 171877 ft
United States
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DJI Mindy Posted at 5-25 01:03
We're sorry that it is not available to check whether the drone is refurbished or not. Also, according to the current policy, the warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the production date that shows on the product, unless otherwise agreed upon between you and DJI. Hope for your understanding.

Hi Mindy this is  my drone i sent in for repair and i payed the 223 dollars to repair it because it was out of warranty and being such a small repair it was worth it. The reason i am asking for information is  the shipping receipt from dji shows the new number 07D3G3R002J045 which means they replaced the drone that is why i’m trying to find out if it is new or refurbished. Because that makes no sense to replace for such a small repair. And you say that that information is not available but in 2018  when my last drone was replaced you and dji thor were able to let me know it was new  and not refurbished and you gave me the activation date also. Thank You. Bruce. Sorry to post twice i was having problems with reply on my phone this morning.
5-25 12:28
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Brucecharlton1220
lvl.3
Flight distance : 171877 ft
United States
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Hi Mindy has any one read my post that can let me know if the drone dji is sending me is refurbished or new. Thank You.
5-26 04:04
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DJI Mindy
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Brucecharlton1220 Posted at 5-26 04:04
Hi Mindy has any one read my post that can let me know if the drone dji is sending me is refurbished or new. Thank You.

The products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. We are unable to check if it is new or refurbished, but the shipped drone must have been tested, may I know if there is any problem with it?
5-27 02:02
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Brucecharlton1220
lvl.3
Flight distance : 171877 ft
United States
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Thanks Mindy but customer service already gave me and answer.
5-29 20:19
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DJI Mindy
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Brucecharlton1220 Posted at 5-29 20:19
Thanks Mindy but customer service already gave me and answer.

Alright, please let us know if you have any further concern, hope you enjoy flying.
5-30 20:06
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djiuser_S7jizheQeoRS
New
Sweden
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I try to activaye my  care refrech but it say its wrong  s/n nr on my mavic 2 "163DFCP0017WJ6" wat shod i do?
7-11 06:44
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DJI Mindy
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djiuser_S7jizheQeoRS Posted at 7-11 06:44
I try to activaye my  care refrech but it say its wrong  s/n nr on my mavic 2 "163DFCP0017WJ6" wat shod i do?

Hi there, I have tried your SN and it is working, no error message. Please select the correct product and country and try again.
7-11 20:13
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fansb714d9ad
lvl.1

United States
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DJI Mindy Posted at 5-23 02:06
Hi Nathan, I have sent you PM, please check, thanks.

Hi there!
Can you check my serial number as well?
0ASDE8W1B10041

I receive activation erro 1112 for my new Spark.
Thanks
Armin
7-14 14:53
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DJI Mindy
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fansb714d9ad Posted at 7-14 14:53
Hi there!
Can you check my serial number as well?
0ASDE8W1B10041

Hi Arminm, sorry for the troubles on activating the drone, may we verify when and where you purchased the drone? Was the package sealed when you received it? May we have the proof of purchase for further verification? Thank you.
7-14 19:13
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Armin-SP
lvl.1

United States
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DJI Mindy Posted at 7-14 19:13
Hi Arminm, sorry for the troubles on activating the drone, may we verify when and where you purchased the drone? Was the package sealed when you received it? May we have the proof of purchase for further verification? Thank you.

Hi Mindy!  Thanks for the response. I bought the Spark at Amazon, the store is called Mamo Trading. The seal was not broken. Everything seemed to be OK. I am attaching the invoice.It was delivered last week .
1 of: DJI Spark, Fly More Combo, Alpine White
Sold by: Mamo Trading (seller profile)
Amazon.com order number: 112-1926656-1506600
Order Placed: July 2, 2019
7-15 18:20
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DJI Mindy
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Armin-SP Posted at 7-15 18:20
Hi Mindy!  Thanks for the response. I bought the Spark at Amazon, the store is called Mamo Trading. The seal was not broken. Everything seemed to be OK. I am attaching the invoice.It was delivered last week .
1 of: DJI Spark, Fly More Combo, Alpine White
Sold by: Mamo Trading (seller profile)

Thanks for the details, we are sorry to inform you that your product is unable to be activated because it was reported as stolen during transportation. We have already reported this case to the local police and insurance company. In order to protect your rights and interests, please contact the party who sold you the product for a refund, sorry for the inconvenience caused.
7-15 19:30
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TONYHOPE
lvl.1

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I have bought a Pre-Owned DJI Mavic Pro 2? I want to know when it was activated, does it have a warranty? Is it a stolen piece? Any details you can give me? Thanks in advance.

S/N - 163DF8L001W820
9-20 17:39
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DJI Mindy
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TONYHOPE Posted at 9-20 17:39
I have bought a Pre-Owned DJI Mavic Pro 2? I want to know when it was activated, does it have a warranty? Is it a stolen piece? Any details you can give me? Thanks in advance.

S/N - 163DF8L001W820

Please check the PM, thank you.
9-20 19:36
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fansf8484246
lvl.1
Flight distance : 199783 ft
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Hi Mindy, Could you please check 0DLDE7D0013576 for me?   Thank you Rudy
9-23 16:46
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Nasper_19
lvl.1
Flight distance : 406601 ft
Greece
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Hello can you check this serial for me plzz?

Sn:0K1CF983AH5R5V
10-18 07:49
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DJI Mindy
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Nasper_19 Posted at 10-18 07:49
Hello can you check this serial for me plzz?

Sn:0K1CF983AH5R5V

Sure, please check my PM.
10-18 18:51
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djiuser_sRNVZD52yYQI
lvl.1
United Kingdom
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Hello there, please can i check serial number 0M6DFBG00170SM. I purchased it new from amazon from THE DJI seller, and when it arrived even though it was professionally packaged once i got to the inside box it appeared that the sticker had been tampered but no issues with the drone itself that i can see. Thank you.
10-27 22:37
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DJI Mindy
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djiuser_sRNVZD52yYQI Posted at 10-27 22:37
Hello there, please can i check serial number 0M6DFBG00170SM. I purchased it new from amazon from THE DJI seller, and when it arrived even though it was professionally packaged once i got to the inside box it appeared that the sticker had been tampered but no issues with the drone itself that i can see. Thank you.

Hi there, upon checking the serial number, the drone has not been activated. But it is a CN version, I see you are from the UK, please note we do not provide the global warranty, customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product.
10-27 23:14
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djiuser_sRNVZD52yYQI
lvl.1
United Kingdom
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DJI Mindy Posted at 10-27 23:14
Hi there, upon checking the serial number, the drone has not been activated. But it is a CN version, I see you are from the UK, please note we do not provide the global warranty, customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product.

Ok thank you very much for your quick reply.
10-28 01:01
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DJI Mindy
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djiuser_sRNVZD52yYQI Posted at 10-28 01:01
Ok thank you very much for your quick reply.

You are very welcome.
10-28 02:00
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djiuser_sRNVZD52yYQI
lvl.1
United Kingdom
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Sorry to ask another question is there a difference in the drone versions between UK and CN Mavic 2 zooms?
10-28 08:32
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DJI Mindy
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djiuser_sRNVZD52yYQI Posted at 10-28 08:32
Sorry to ask another question is there a difference in the drone versions between UK and CN Mavic 2 zooms?

As the warranty is not global, we sincerely suggest purchasing from local authorized dealers or authorized channels to avoid future troubles, thanks!
10-28 22:27
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KingsDrone
lvl.1
United Kingdom
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Hi, please check SN: SMSDFMEPA1AY95.
Thanks
11-14 05:11
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KingsDrone
lvl.1
United Kingdom
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KingsDrone Posted at 11-14 05:11
Hi, please check SN: SMSDFMEPA1AY95.
Thanks

Please ignore my previous post, I posted the wrong SN.

The correct SN is 163DFCD001P46Z

Thanks.
11-14 05:19
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