DJI has had my Vision + for over 7 weeks and I cant get a response from them. They told me it was checked in and that was it. What can I do from here?

Sounds like you got the "Automated Notification: Unit Received" email.  There should be a link in that email where you can review your ticket.  Mine says:


Our estimated time of repair is 4-6 weeks from the date of check-in. If you do not receive an email update from the repair team by the 4th week, please call our support team at 818-235-0789, Monday - Friday, 9-5 PST.

Please select option 2 and then 5 to reach DJI directly.

We appreciate your patience and thank you for your support of the DJI Product Line.

DJI Service Center North America

DJI North America


(Oh, if you're not in North America I suppose the contact number would be different)

Thank you Gil~

Hi Seaprozac,
Here is our support center contact info:
http://www.dji.com/support
If you send the product to HK, you can email to support@dji.com for the repair info.