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Active Track or Pilot Error?
818 1 2019-6-1
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fans08365d4c
lvl.1
Flight distance : 208399 ft
Singapore
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Hi Experts... need your help

I am a hobbyist that bought a Mavic 2 pro for my cycling trip.


In gist:
I activate Active Track (trace) to record my cycling but it crash into a tree ... that day was very clear weather, large open field and I am cycling slowly on a straight line.
See video: https://vimeo.com/339716533/b56f4f92b6


I am quite upset that DJI technicians after examaming the flight records feel it is a pilot error and thus not covered by warranty.


Any opinion on this





2019-6-1
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DJI Susan
Administrator
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Sir, I managed to get your case number via the forum information. Upon checking your case, we're sorry that we cannot offer you warranty service as we do not find any malfunction. The left and right obstacle sensing system only works in specific modes and environments, you may refer to the user manual here: https://dl.djicdn.com/downloads/Mavic_2/20190417/Mavic_2_Pro_Zoom_User_Manual_v2.0_en.pdf
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2019-6-2
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