WELL HERE WE ARE AGAIN DJI HAVING A LAUGH AT US back in may this year I have my phantom 4 pro fall from the sky and on inspection the battery and battery terminals had melted the drone was a mess but dji repaired it and sent it back. of course there is going to be something wrong I sent the drone with the battery and props when I spoke to dji they said the props would be replaced along with the battery (after all it hit the ground at 65KPH and there was damage to the props) well it came back with no paper work and the old props so that was a pain old props but there was no way I could fly has I had no clue how to pair the handset you would think they would have gave me a clue? and there answer why it fell from the sky non pilot error? after lots of emails they said a battery fault but not what the fault was after doing my own investigation it turns out this is not the first time a phantom P4 has fell from the sky and I have found others that have had the same problem melted battery contacts one person had there drone replaced with a brand new in the box drone even though it was out of warranty so there is a problem with the phantom if not why give away free drones? My latest problem is my Mavic 2 zoom is having problems this is what I put on the online request form My drone DJI Mavic 2 zoom is having problems first every time I go to fly I have to calibrate the compass before flight so I spoke to DJI customer service they said refresh the firmware I did that and now I cannot calibrate the sensors I have tried 6 times and it says failed and this number 1-2 baseline (62.61-57-00-5.00) I have done the calibration before on this and my phantom p4 pro and never had a problem The second problem is where I have been placing the gimble guard it is scratching the camera is this right? On my last 2 flights the camera would go funny and jump up then down them left then back to normal the next problem is sometimes when I take off the camera would be blurred and to get it back to normal I would just land turn off the drone and restart the drone and it would be fine Purchase Date:2018-11-08 what I got back was a shock Thank you for using DJI NL Online Repair. Your Case Number is: xxxxxxxxxxxx We request for you to please ship your unit to the following address by yourself. All costs generated during shipping will be covered by you. With this, please send your unit to our office: ARE YOU JOKING WHY DO I HAVE TO PAY? if I send it back now, they will say no problem with the drone I bet we spend lots of money on these drones and the service is bad why?
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