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Activated my Mavic Air, then left town next day, still get DJI re...
978 3 2019-6-15
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cameracollector
Second Officer
Flight distance : 807133 ft
Canada
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I activated my new Mavic Air, did a couple of short flights, then I had to go out of town on business and forgot to activate my DJI Care refresh

Is there a way I can still get it? The aircraft only has 2 or 3 flights on it done in the first 48 hours.

Thanks
2019-6-15
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DJI Gamora
Administrator

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Hi, there. Thank you for reaching out and we do apologize for the inconvenience. May I ask if you purchase the drone in our store website together with the DJI care refresh? Please keep us posted. Thank you for your kind and understanding. Cheers!
2019-6-15
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cameracollector
Second Officer
Flight distance : 807133 ft
Canada
Offline

DJI Gamora Posted at 6-15 10:23
Hi, there. Thank you for reaching out and we do apologize for the inconvenience. May I ask if you purchase the drone in our store website together with the DJI care refresh? Please keep us posted. Thank you for your kind and understanding. Cheers!

No, I purchased it through a DJI dealer here in Canada
2019-6-15
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DJI Gamora
Administrator

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cameracollector Posted at 6-15 22:46
No, I purchased it through a DJI dealer here in Canada

I'm afraid you will need to take a video to verify your drone is still in good and working condition, please contact djicare@dji.com for further assistance, thank you.
2019-6-17
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