Several times now our I2 dual control has failed to initiate at startup, then, after a restart, has completely reset to factory defaults. Even gimbal settings and file types etc. Is this a thing? Is there a solution?

Several times now our I2 dual control has failed to initiate at startup, then, after a restart, has completely reset to factory defaults. Even gimbal settings and file types etc. Is this a thing? Is there a solution?