Hello DJI,


We own a DJI Mavic 2  Enterprise Dual which was working fine untill recently (before update).  Last week we updated pilot app to version 1.4.0 after which we are  unable to get image transmission feed on the connected screen (Samsung  Android Mobile Phone).


We did performed the following chcek still the issue was not resolved

• Remote controller is linked with the aircraft normally.
• Gimbal and camera performed a self-check normally after powering-on.
• This  issue occurs after the firmware update. The remote controller firmware  and the aircraft firmware have been updated successfully.
• We  downgraded everything (Drone, Remote Controller and pilot app) to  previous versions, but it did not work even with the previous versions
  

We  have attached herewith the screenshot of the pilot app after connecting  the drone. In the checklist it shows gimbal status as N/A.

did you tried re linking?

Try replacing the USB cable after making sure there is no debris inside the USB port that could be preventing a good connection.