Wife purchased DJI Mavic drone for Christmas. Activated it and purchased Care Refresh on the same day (12/25/2018). Crashed drone over the weekend breaking off the Gimbal. When I went to login and file a claim, there were two drone S/Ns associated with my account, and the Refresh Care was associated with the wrong one. This is aggravating as I only have ever owned the one device and should only have one serial number associated.
Been going back and forth with support for a couple of days, and I'm not getting anywhere. Worried that I paid for Refresh Care, and now it's going to be useless and I'm going to be stuck with a broken drone.

Case # is 2189116. Any help to escalate this would be appreciated.

I understand your frustration and very sorry for the inconvenience caused. The team has responded to you in email, please kindly check later. If you have encountered any difficulties during the process, kindly let me know, I'm glad to help.​ Thank you.