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osmo actions not open
1147 4 2019-6-26
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oil
lvl.1
Flight distance : 72897 ft
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Thailand
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My osmo actions cannot be opened. The direct connection is not charging. The new battery is not changed.



Has anyone found this symptom? How to fix it?
2019-6-26
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DJI Tony
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Hi, we're sorry for the inconvenience. I would like to ask what happened prior to experience this problem? Would it be possible if you could verify to us if you've managed to use the Osmo Action before? Please keep us posted on the latest progress. Thank you for your support.
2019-6-26
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oil
lvl.1
Flight distance : 72897 ft
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Thailand
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DJI Tony Posted at 6-26 08:41
Hi, we're sorry for the inconvenience. I would like to ask what happened prior to experience this problem? Would it be possible if you could verify to us if you've managed to use the Osmo Action before? Please keep us posted on the latest progress. Thank you for your support.

After activation And then update the software Rebuilding the device will cause symptoms like this.
2019-6-27
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DJI Tony
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oil Posted at 6-27 03:59
After activation And then update the software Rebuilding the device will cause symptoms like this.

Hi, thanks for the clarification. We highly recommend contacting our support via the link below for further assistance with this particular situation. Please let us know if you have further concerns. Thank you for your support.

www.dji.com/support
2019-6-27
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Visual Air
Captain
Flight distance : 2710115 ft
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Canada
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Looks like a few of us are experiencing the same.
2019-6-27
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