DJI Stephen
DJI team
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Hello and good day raulrudge. I am sorry for the trouble and thank you for reaching out. Can you please try to us a different mobile device to see if the issue will still persist ? Upon checking the said mobile device ( Samsung Galaxy S10 ) on the recommended mobile device list. I am sorry to say that the mobile device is still not recommended for your DJI Osmo Pocket as of the moment. Actually, there is a possibility that the Samsung Galaxy S10 will be able to work with the DJI Osmo Pocket however, since it's not yet optimized with the DJI Osmo Pocket and with the DJI Mimo application we cannot guaranteed the stability of the Samsung Galaxy S10 when in use with the said device and with the said application and if this will work all the time while using the specific device. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any inconvenience and any problem. Thank you.
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