Hello,

On my Phantom 3 remote, the C1 and C2 button functions are being merged. For example if C1 is set for gimbal forward/down and C2 is set to change camera settings, when I press either button then both functions get executed (camera rotates and the camera settings come up). This happens no matter what functions are set and happens with DJI Go and Litchi apps.

Any ideas why this is happening? FW is up to date.

Thanks,
Kevin

Hi Kevin, please power on the RC, then press C1+C2+Shutter button at the same time to reset the RC to see if it works. Thanks.

It will not reset. The C2 button is acting as if it is a C1 button so the reset process will not initiate.

-Kevin

Kthomson Posted at 6-28 06:23
It will not reset. The C2 button is acting as if it is a C1 button so the reset process will not initiate.

-Kevin

May I have a short video of your operation for better assistance?

Here you go.
https://youtu.be/HfHxCXsBF28
https://youtu.be/pL3CmJSbOLE

-Kevin

Sorry, new links below.

https://youtu.be/pL3CmJSbOLE
https://youtu.be/GsvlIMuusHs

-Kevin

Hello,

Can I please have an update on this issue?

Thanks,
Kevin

I am reposting this as I never received an answer:

On my Phantom 3 remote, the C1 and C2 button functions are being merged. For example if C1 is set for gimbal forward/down and C2 is set to change camera settings, when I press either button then both functions get executed (camera rotates and the camera settings come up). This happens no matter what functions are set and happens with DJI Go and Litchi apps.

Any ideas why this is happening? FW is up to date.

I was unable to reset the remote following the instruction previously provided. Below are links for videos of the attempt to reset as well as the issue I am experiencing.

https://youtu.be/pL3CmJSbOLE
https://youtu.be/GsvlIMuusHs


Thanks,
Kevin

Hi Kevin, sorry for the late response, please make sure to reply to one of our admins' posts so we can get the notification and reply timely.
If the resetting is not working, it is recommended to send in the RC for the evaluation, please start a ticket online https://repair.dji.com/repair/index and send in for further diagnosis by our repair center, thank you.

DJI Mindy Posted at 7-18 04:45
Hi Kevin, sorry for the late response, please make sure to reply to one of our admins' posts so we can get the notification and reply timely.
If the resetting is not working, it is recommended to send in the RC for the evaluation, please start a ticket online https://repair.dji.com/repair/index and send in for further diagnosis by our repair center, thank you.

When I select North America/Canada, I receive the following:

Your selection is not currently available. Please contact us via www.dji.com/support.

Is there no other way to reset the remote?

Shipping this remote is going to cost me a fortune vs. buying a used replacement. Is there a local repair center in Montreal, Quebec, CA?

Kthomson Posted at 7-26 12:59
When I select North America/Canada, I receive the following:

Your selection is not currently available. Please contact us via www.dji.com/support.

Sorry that the online repair form is not available for Canada at the moment, please contact our support team to start a ticket manually or find the recommended repair center nearby: https://www.dji.com/service/repair/centers